Administrative Team Lead - Dawson Dental Dental Care Kingston

Get to Know Us: 

 At Dental Care Kingston, part of the Dawson Dental network, we are dedicated to delivering exceptional patient care in a modern, welcoming environment. Our clinic provides a full range of dental services, with a strong focus on creating seamless, positive experiences for every patient from the moment they walk through our doors.

As an Administrative Team Lead, you’ll play a key role in shaping the patient journey and supporting a high-performing team. We foster a collaborative, fast-paced environment where strong leadership, organization, and communication are valued, and where team members are supported in their professional growth while making a meaningful impact in the community.

Schedule:   Full-Time Permanent

Monday - Friday

What Sets Us Apart: 

• Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms 

• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program 

• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth 

• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth 

The wage for this Practice Lead position is $25-$30/hour depending on skills, experience, and location. 

Please note that this is a new job opening. 

Your Role: 

• Lead, coach, and support the dental administrative team to drive productivity, engagement, and patient retention 

• Coordinate effective communication between front and back-office teams 

• Assist the Practice Manager with training, development, and daily delegation of the administrative team 

• Manage patient concerns and conflicts, escalating to the Practice Manager as needed 

• Oversee and optimize appointment scheduling to meet daily production goals with minimal open chair time 

• Ensure pre-authorizations, appointment confirmations, and cancellation prevention processes are completed in advance 

• Engage new patients before and after their first visit to deliver a positive and consistent patient experience 

About You: 

• Minimum 3-5 years of Dental Administration experience is  

• Leadership experience is considered an asset 

• Clinical background and experience with dental software programs is  

Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.