Americas Reseller Operations-Business Analyst Manager

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there"s no telling what you could accomplish. The people here at Apple don"t just build products — they create the kind of wonder that"s revolutionized entire industries. It"s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.\\n\\nPremier operational excellence is a cornerstone of Apple"s ability to consistently surprise and delight our customers. The Americas Reseller Operations team is seeking a Business Analyst Manager who combines deep business acumen with strong analytical fluency. In this role you will lead a team of analysts while remaining hands-on with the work — translating complex channel dynamics into insights that drive decisions at the highest levels of the organization. You"ll serve as a critical bridge between RO business operations and cross-functional technical teams, ensuring that the tools, data, and systems that power Reseller Operations continue to evolve alongside the business. This role balances driving today"s operational excellence with shaping tomorrow"s capabilities, including contributing to the long-term vision for analytics infrastructure, AI/ML applications, and channel health visibility.

Team Leadership:\\n•\\tLead a team of business analysts focused on reseller channel metrics, demand actualization, and partner insights across the Americas region\\n•\\tGuide the team in building models, analyzing data, and developing actionable insights that influence business decisions\\n•\\tDevelop team capabilities in modern analytics approaches including AI/ML applications, generative AI, and advanced forecasting methodologies\\n•\\tBecome an authority on supply chain KPIs and channel complexities to optimize Reseller Operations\\n\\nOperational Excellence:\\n•\\tDrive critical run-the-business alignment discussions with cross-functional partners including SDM, WWRO, CSAM, and Logistics\\n•\\tAggregate key channel insights across the Americas region and influence business decisions to optimize sell-through\\n•\\tIdentify and lead process, system, and automation improvement opportunities within Reseller Operations\\n\\nTechnology \u0026 Innovation:\\n•\\tServe as the primary liaison between RO and cross-functional technology and data teams, translating business requirements into specifications that technical partners can execute against\\n•\\tIdentify opportunities where emerging technologies — particularly AI/ML, generative AI, and advanced forecasting — could meaningfully improve RO operations and build the business case for adoption

5+ years of relevant experience in supply chain, operations, demand planning, or sales operations\\nExtensive experience in reporting, data analysis, and working with large, complex datasets from multiple sources\\nProven ability to build data-driven models and translate quantitative insights into executive-ready narratives\\nStrong executive presence with demonstrated ability to influence decisions at all levels of an organization\\nExcellent written and verbal communication skills with the ability to articulate complex concepts clearly and concisely\\nBachelor"s degree in a relevant field

2+ years of team management experience\\nExperience leading analytics teams through technology or methodology transitions\\nFamiliarity with AI/ML concepts, generative AI applications, and their potential use cases in supply chain and channel operations\\nExperience with advanced analytics and business intelligence platforms (e.g., Tableau, ThoughtSpot) and comfort working across large, multi-source datasets\\nExperience driving large-scale, cross-functional programs with measurable outcomes\\nDemonstrated ability to serve as a bridge between business operations and technical or engineering teams\\nSix Sigma, BPI, or similar process improvement experience\\nBackground in reseller, telco, or carrier channel operations highly regarded\\nMBA or advanced degree preferred