Business Analyst - 12 Month Term

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The Opportunity

• Evaluate existing processes, workflows, and procedures to identify inefficiencies and areas for advancement through business process modelling such as LSS or Kaizen
• Proactively identify new development and area of improvement within the organization
• Design and implement streamlined processes and best practices to enhance productivity, agility, and service delivery.
• Design and facilitate workshops to elicit user requirements, training materials and process input.
• Prototype and test the solutions using various methods and tools to ensure they meet the organization's quality standards and expectations.
• Document and present the process solutions and benefits to the relevant audiences.
• Change leader to ensure smooth adoption of new processes and systems with end users through training and support frameworks
• Measure the effectiveness of transformation initiatives.
• Conduct quality and user acceptance testing on new system releases.
• Regularly assess and report on the performance of systems, processes, and services, identifying opportunities for improvement.
• Developing project plans, timelines, and resource allocation.
• Monitoring project progress, identifying risks and mitigation strategies.

• Strong understanding of processes, technologies, and best practices.
• Project management, change management, and stakeholder management skills are an asset
• Experience in designing business processes using various methodologies such as Lean Six Sigma, Kaizen, PDCA etc.
• Knowledge and expertise in Microsoft technologies such as Power Platform, Excel, Powerpoint, Word and MS Project.
• Demonstrated ability to use AI‑enabled tools (e.g., copilots, generative AI) to improve productivity, analysis, and decision‑making.
• Ability to develop, test, debug, deploy, and maintain applications using Microsoft tools and frameworks.
• Interest and willingness to learn new technologies and update skills as needed.
• Strong analytical and problem-solving abilities.
• A continuous improvement mindset.
• Creativity and problem-solving skills to design solutions that meet business needs and objectives.
• Effective communication and influencing skills, with the ability to engage and align stakeholders at all levels of the organization and to communicate complex ideas in relatable terms.
• Experience in using various tools and technologies such as cloud services, databases, APIs, etc.

CAA Atlantic

At CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.

Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.

If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.

Why Work With Us:

• Challenging work with an amazing team
• Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)
• A competitive compensation package
• Generous paid time off based on professional experience
• Paid volunteering
• Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
• Health and Safety of employees is the number one priority
• Complimentary Premier CAA Membership
• An in-house gym facility and/or corporate gym rate and partial reimbursement
• An innovative and dynamic work environment
• Ongoing learning and development opportunities

Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.

Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members

Our Core Values

• WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
• WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.
• WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.
• WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA Atlantic

As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.

Accommodation

Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.