Business Analyst, Construction ERP

Title: Business Analyst, Construction ERP
Company: Hopewell Residential Management 
Employment Type: Full-Time 
Location: Calgary 

Hopewell Residential Management LP (“Hopewell”) has been one of Alberta’s leading home builders and community developers for more than 30 years. We’re in the business of building a better tomorrow – one person, one home, one neighbourhood at a time. That means we prioritize customer needs and wants through operational excellence, thoughtful product design and customer service excellence. With our collaborative, thoughtful, efficient, and accountable approach, alongside our ESG practices, world-class team and incredible workplace culture, Hopewell is a true real estate leader.   

The Opportunity

Hopewell is replacing its legacy construction ERP, an over-20-year-old system, through a multi-year ERP transformation program. ERP solution selection is underway, with implementation expected to span approximately 12–18 months, followed by a structured stabilization period.

We are hiring a Business Analyst, Construction ERP as a permanent role to act as the internal owner of construction business processes, requirements, and the ERP as a product. This role joins Hopewell at the start of implementation and remains embedded long after go-live, ensuring the system continues to evolve aligned with evolving business requirements.

This role can also be framed as an ERP Product Owner for candidates who think of their work in those terms.

What You Will Do

You are the internal voice of the business throughout the ERP lifecycle—from implementation through steady state. Your work spans five core responsibilities:

1. Business Process Ownership

• Lead process review, documentation, and improvement across the construction lifecycle, including estimating, job costing, change orders, progress billing, subcontractor and vendor management, and construction AP/AR (lien waivers, holdbacks, draw schedules).

• Document and protect processes that work; redesign those that do not, in partnership with functional leaders.

• Maintain current-state and future-state process documentation as living artifacts.

2. Requirements & Design Leadership

• Gather, document, validate, and prioritize business requirements across operations, finance, sales, and construction.

• Translate business requirements into implementation-ready inputs for the ERP implementation partner.

• Ensure requirements traceability from discovery through design, build, UAT, and go-live.

3. ERP Implementation Participation

• Work alongside the ERP implementation partner during design, build, testing, and deployment.

• Carry business context through the full implementation lifecycle to ensure design decisions reflect real operating needs.

• Participate in ERP design validation, UAT coordination, and go-live readiness activities.

• You are not expected to lead technical implementation—other partner and advisory resources provide that depth.

4. Governance & Change Participation

• Participate as a member of the ERP Steering Committee and associated working groups.

• Maintain RACI accountability for business process definition and requirements validation.

• Support the change champion network by providing clear business context, process clarity, and user-facing documentation.

5. Post-Go-Live ERP Product Ownership

Own the ERP as a product after stabilization, including:

• Backlog intake and prioritization

• Change request evaluation

• Release planning in partnership with the IT Service Delivery team

• Maintain an ERP product roadmap aligned to business priorities and operational strategy.

• Serve as the ongoing business-systems partner for functional leaders, answering "how should we do this in the ERP?" rather than acting as an order-taker.

How You Will Work with IT

You will work in integrated partnership with the IT Service Delivery team:

• You own business processes, functional design, user needs, and prioritization.

• IT Service Delivery team owns technical support, vendors, integrations, and ITSM.

• Together, you define support handoff protocols, triage business vs. technical issues, and ensure smooth post-go-live operations.

What You Bring

• 3–6 years of progressive experience as a Business Analyst, ERP super-user, junior consultant, or similar role in construction or a closely related industry.

• Strong understanding of construction workflows and financial controls.

• Demonstrated experience in requirements gathering, process mapping, stakeholder facilitation, and UAT support.

• Comfort working with non-technical stakeholders and translating operational reality into system design.

• Exposure to construction ERPs (e.g., NEWSTAR, Jonas, Sage Intacct Construction, Acumatica, Viewpoint, Procore) is helpful but not required.

What Success Looks Like

During Implementation

• Functional leaders trust your documentation as an accurate representation of how the business operates.

• Design risks are surfaced early; UAT meaningfully validates the system.

• You are a recognized source of business context for the implementation partner.

Post-Stabilization (18–24 months post go-live)

• The ERP backlog is visible, prioritized, and moving with predictable velocity.

• Business user satisfaction with the ERP meets or exceeds 75%.

• Process documentation is current and actively used.

• Change requests are evaluated and delivered with clear value cases and reasonable turnaround times.

• Functional leaders see you as their long-term business-systems partner.