Business Analyst

Position: Business Analyst, Business Support Team

Location: Edmonton, AB

Why Work here:

Are you enthusiastic about driving user adoption and supporting system improvements? In this dynamic role, you’ll play a key part in enhancing business operations by developing and maintaining clear, user-friendly training materials, job aids, and process documentation. You’ll also lead impactful training sessions for business users, helping them confidently navigate new processes and system updates. If you thrive in a collaborative environment and enjoy empowering others through knowledge, this is the opportunity for you.

About the Role:  

As the Business Analyst for the Business Support Team (BST), you will function as a key liaison between the Testing and Billing Support Team (TABS) and our ATCO Gas, Electricity and North of 60 business users.  Your main responsibility is translating business needs into clear, actionable system requirements and user stories, complete with detailed acceptance criteria to support effective testing and validation

Driving progress - this role is all about tracking change requests and fueling continuous improvement!

What You’ll Do:

• Function as the bridge between TABS and business users, ensuring clear communication and alignment on priorities.

• Document business requirements thoroughly and accurately for system changes and enhancements.

• Create user stories with detailed acceptance criteria so tester can adequately perform relevant testing

• Manage user story within JIRA or similar system

• Collaborate with testing teams to assist with defining relevant test scenarios.
• Participate in defect triage process along with TABS team for defect validation and assignment 

• Oversee the validation process for billing system changes and coordinate business sign-off.

• Facilitate prioritization of system changes based on business impact and readiness.

• Develop and maintain up-to-date training materials, job aids, and process maps to support business users.

• Develop and deliver training sessions to business users on new processes or system changes.
• Monitor and report on the status of change requests and testing outcomes.
• Support continuous improvement initiatives within billing operations.

What You’ll Bring: 

• Bachelor’s degree or diploma in business administration, information technology, or a comparable combination of education and relevant experience 
• Minimum of three years’ experience as a business analyst, data analyst, or similar role—preferably within a utility 
• A Business Analyst Certification would be considered an asset
• Experience with testing Customer Information System (CIS), Customer Care and Billing (CC&B), and/or Meter Data Management (MDM) applications, or implementing Oracle Utilities within the energy industry would be an asset
• Demonstrated expertise in managing concurrent priorities and reliably meeting deadlines within high-pressure environments. 
• Skilled at interpreting complex business needs and translating them into actionable, well-defined requirements
• Experience in outlining test scenarios and providing feedback to user acceptance testing (UAT).
• Demonstrated flexibility in adapting to evolving business needs and system changes.
• Excellent written and verbal communication skills for effective collaboration between testing teams (TABS) and business users
• Familiarity with process documentation standards and tools (e.g., IGrafx).
• Proficient in creating and maintaining job aids, process maps, and training materials
• Capable of preparing and delivering training sessions to diverse business audiences.
• Strong cross-functional teamwork skills to ensure alignment and successful implementation of changes.
• Exceptional attention to detail to ensure accuracy in documentation, testing, and communication.

What We Offer: 

• A culture based on caring, integrity, agility, collaboration, safety and striving for excellence 
• Flex benefits 
• Tuition assistance program 
• Training and mentorship programs 
• Charitable donation matching 

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted. Successful candidates may be required to complete a criminal, education and employment background check and other skills assessments as needed for the position

About Us:

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

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