Business Analyst I - PSS Content Creation (Temporary - 12 month contract)

Description

Create exceptional experiences for our clients.

Our team and what we will accomplish together

Join the TELUS Health CHR Implementation & Content team and play a critical role in delivering client-centric solutions that support the successful adoption and enhancement of our Electronic Medical Record (EMR) platforms. As a Business Analyst I, you’ll support process improvement initiatives, content development, and internal workflows that empower teams to deliver scalable, high-impact experiences across the customer journey.

You’ll work collaboratively across teams, transforming high-level concepts into structured plans and solutions. Your work will directly impact the effectiveness and quality of the CHR and EMR implementations and content strategy.

What you will do

• Manage content database including backlog triage, documentation, and prioritization of updates

• Develop forms and clinical content with varying levels of complexity to meet client and internal needs

• Lead working sessions and communicate effectively across impacted teams and stakeholders to enable decision-making

• Coordinate across departments and vendors, where applicable, to ensure smooth and timely project execution

• Contribute to requirements gathering, testing, communication, and implementation of business changes

• Document processes and contribute to training and knowledge materials for internal and external audiences

Qualifications

Experience and knowledge

• 3 to 5 years of experience in content creation, healthcare, or EMR implementation

• Familiarity with Google Workspace, JIRA, SaleForce, Confluence, and other collaboration tools (asset)

• Accountable for timely resolution of clinical content support issues involving TELUS EMR/CHR systems and processes.

• Collaborate with cross-functional team members to achieve project objectives and plans and facilitate meetings and working sessions.

• Accountable for creating and maintaining a work plan to manage their own tasks, deliverables and schedule

• Ensures open & ongoing communication to support change management.

• Working knowledge of HTML and JavaScript is an asset, particularly for enhancing clinical content and tools

Essential skills

• Exceptional written and verbal communication

• Analytical mindset with a strong attention to detail

• Ability to manage multiple priorities and navigate ambiguity

• Strong facilitation and problem-solving skills

• Ability to work independently and proactively identify areas for improvement

• Fluency in French is an asset

Personal qualities

• Comfortable navigating a fast-paced, dynamic environment

• Positive, team-oriented approach with a strong sense of ownership

• Client-first mindset with a drive to deliver high-quality solutions

• Adaptability and openness to continuous change

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.