Business Analyst / Junior Product Owner - Zelle

THE ROLE 📝

This is an exciting opportunity for a Business Analyst or Junior Product Owner to join the US Product team within Form3.

This role will act as a product expert for both internal teams and external stakeholders, supporting the Zelle gateway build by collaborating closely with Engineering teams to shape and prioritise the backlog for Form3's Zelle features.

With previous experience working on Zelle, you will be supporting a Senior Business Analyst to make informed decisions, making a meaningful impact on the build and delivery of Form3's Zelle gateway across the US.

Key Responsibilities

• Collaborate effectively across the Zelle product line, working closely with Senior Business Analysts and Product Managers to support the end-to-end delivery of Zelle payments products.
• Partner with cross-functional Engineering teams across the US to initiate and support the build of Form3's Zelle gateway, translating product vision into actionable requirements.
• Become a Subject Matter Expert on Form3's Zelle products, offering guidance and clarity to both internal teams and external stakeholders.
• Analyse the impact of product changes and enhancements quickly and effectively, shaping and documenting requirements to support continuous improvement.
• Take full ownership of certain tasks within the team, such as writing user stories, defining acceptance criteria, creating functional features and non-functional specifications, and analysing data.
• Develop a high-level understanding of the overall US product line and underlying platform architecture to further inform decision-making and prioritisation.

WE ARE LOOKING FOR 🔍

Essential

Form3’s Product team is a central function within the business, so we are looking for an ambitious and versatile Business Analyst / Junior Product Owner who can act autonomously, whilst also working well as a key player within a wider team.

• 2 years' experience in a Business Analyst or Junior Product Owner role.
• Previous experience working on Zelle products, with demonstrated understanding of how Zelle differs to other US payment schemes.
• Proven ability in writing user stories, defining acceptance criteria, and creating functional features and non-functional specifications.
• Technical experience working with API and cloud-based product offerings.
• Hands-on experience with data analysis and presenting insights to a wide range of internal and external stakeholders.
• Sound understanding of the full product development lifecycle.
• Excellent stakeholder management and communication skills, with the ability to collaborate effectively across multiple internal teams, particularly within Engineering.
• Ability to operate effectively in a fast-paced, high-growth environment.

Desirable

• Working knowledge of other US payment schemes (e.g. FedNow; RTP; ACH).
• Experience within an external-facing role, in which partnering with customers / clients has been a core responsibility.

THE TEAM 👥

Form3’s Product Team are the backbone of our ground-breaking services, holding responsibility for creating and developing real-time, cutting-edge payments technology products for our full scope of financial services customers. Within Form3, Business Analysts / Junior Product Owners do not just document requirements; they are central to innovation, trusted with product ownership tasks and surrounded by a high-calibre team of experts.

This role sits within the US Product team, where the key focus is to build and run best-in-class payments services. It is a fast-paced, collaborative team who are proud of Form3's product offerings.

INTERVIEW PROCESS ✍️

Stage One: Screening Call with the Talent Team

Stage Two: Team Interview with a Senior Business Analyst and Senior Product Manager

Stage Three: Zoom Interview with two Heads of Product

Stage Four: Executive Review with the Chief Product Officer

We always aim to stick to the above process; however, there may be occasions when an additional interview stage is required for us to be sure we are hiring the right person!

HIRING LOCATIONS 📍

For this role, we are currently able to accept applications from Canada (Ontario) and these US States: Connecticut, New York, New Jersey and North Carolina.

ABOUT FORM3 💭

Revolutionising the world of payments with our cutting-edge technology and innovative solutions. For more information about life at Form3, check out the following pages:

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