Business Relationship Management Intern

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Job Title

Business Relationship Management Intern - Remote

Requisition Number

R7488 Business Relationship Management Intern - Remote (Open)

Location

Glendale, Arizona

Additional Locations

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees form the heart and soul of fulfilling our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. Join us and support CSAA Insurance Group, a AAA Insurer, in achieving our goals.

Internship Summary: We are actively hiring for an IT Business Relationship Management Intern (BRM)! This summer, we are looking for motivated individuals looking to begin a career in our IT Core Insurance Systems and Solutions department to support our Business Relationship Management team. The IBRM role is critical for ensuring that the organization's applications and platforms are effectively leveraged to drive business success and enhance efficiency. They act as a tactical partner, bridging the gap between the business and IT to maximize the value derived from these essential technology investments.

CSAA Internship Program: As an intern, you will participate in an 11-week summer internship experience with an emphasis on hands-on learning and real-world immersion into our business. Our interns participate in professional development and job-specific training and plenty of networking opportunities to gain deep understanding of their role and department while also broadening their knowledge of CSAA’s business. We offer an Intern Innovation Challenge, executive meet and greets, community service opportunities, and social bonding activities to help you stay connected. If you’re interested to learn more about our Intern Program, click here.

Internship Details: The anticipated dates of our 2026 summer internship will be May 26, 2026 – August 7, 2026. This role is remote. The anticipated hourly rate for this role is $27.00

Essential Responsibilities

• Collaborate with project managers and IT teams on projects related to the implementation, upgrade, or enhancement of applications and platforms.

• Assist in gathering business requirements from stakeholders, including Business Relationship Manager and Business Systems Analyst, and document them in a clear and concise manner.

• Ensure that business requirements are accurately translated into technical specifications and that projects deliver the expected business outcomes.

• Maintain accurate and up-to-date documentation, including technical requirements, design, and user stories.

• Track and report on the value realized, including improvements in efficiency, decision-making, and user satisfaction.

Ideal Qualifications

• Current undergraduate student pursuing a degree in Management Information Systems or other relevant business or technical majors

• Rising juniors and seniors ideally graduating within 1-2 semesters such as December 2026 or May 2027.

• Practical knowledge in IT applications and platforms

• Understanding of software development life cycle (SDLC) and project management methodologies.

• Ability to analyze and interpret data to support business decisions.

• Experience with data extraction and analysis using SQL, and data visualization techniques

• Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders.

• Ability to explain complex technical concepts in simple terms.

CSAA IG Careers

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the diversity in the U.S. workforce. This diversity gives us a great opportunity to have access to a broad range of ideas and allows us to give you the wide mix of products you know and expect from CSAA.

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Let’s Work Together

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.  If reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com. CSAA Insurance Group is an equal opportunity employer.  

Recognition

We offer 401(k) Plan with a company match, employee rewards and recognition, paid time off and holidays, product discounts, and much more.  Please note that this role does not offer a performance bonus.

Must have authorization to work indefinitely in the US.