Citywide Caesars Rewards Representative - Full Time (Planet Hollywood LV)

WE ARE CAESARS 

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.  

• Our Mission: “Create the Extraordinary” 

• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” 

• Our Values: “Blaze the Trail, Together We Win, All-In on Service” 

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.   

JOB SUMMARY 

This role requires delivering fast, friendly, and professional service while accurately entering customer information and maintaining data integrity. Representatives must be knowledgeable about program benefits and effectively communicate them to guests, contributing to a positive and engaging customer experience. 

HOW YOU WILL CREATE THE EXTRAORDINARY 

• Travel required Caesars Palace, Paris, Horseshoe, Cromwell, LINQ, Planet Hollywood, Harrah's, and Flamingo. 

• Solicit and identify new premium slot customers on the casino floor for the Caesars Rewards Program. 

• Issues point vouchers and complimentary as designated by customer account information. 

• Acknowledges, greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions. 

• Maintains integrity of database by following high standards of data entry. 

• Ensures the protection of customer rewards and credit lines. 

• Promotes Caesars Palace by interacting with customers in an enthusiastic, helpful, and friendly manner. 

• Meets attendance guidelines of the job and adheres to regulatory, departmental, and company policies. 

WHAT YOU WILL NEED 

• Must be at least 21 years of age and able to obtain a Gaming Sheriff’s card. 

• High school diploma or GED required. 

• Previous experience in commission-based sales, telemarketing, retail, or customer service preferred. 

• Proven ability to deliver courteous, friendly, and efficient service. 

• Excellent interpersonal and communication skills. 

• Outgoing and upbeat with a consistently positive attitude 

• Must be able to generate business by engaging and signing up qualified players. 

• Basic computer skills required; ability to type at least 30 WPM and 10-key experience preferred. 

• Must be able to read, write, speak, and understand English. 

• Must be able to work any day of the week or any shift. 

• Ability to work well with co-workers and contribute to a team environment. 

• Must present a well-groomed, professional appearance. 

ADDITIONAL REQUIREMENTS 

• Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers throughout the entire shift.  

• Must be able to stand and walk for long periods.  

• Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.  

• Must be able to respond calmly and handle many customers' demands in a fast-paced environment.  

• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.  

• Must be able to lift and carry up to 25 pounds.  

• Responds to visual and aural cues.  

• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopier, fax machine, ten key, embosser, printer and bar encoder.  

• Comfortable working in areas with secondhand smoke. 

• Position may require travel between any of the eight properties to support shift coverage as needed. 

TOGETHER WE WIN 

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships 

DISCLAIMER 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).  

EQUAL EMPLOYMENT OPPORTUNITY 

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.