Claims Specialist II - Healthy Paws

The Claim Specialist II is an individual contributor role responsible for successfully and compliantly adjudicating claims, meeting claim execution targets, and delivering a WoW! experience to our Pet Parents every day.   

 Responsibilities 

• Adjudicating claims 

• Meeting or exceeding daily claim targets 

• Providing guidance, oversight, and final approval authority to non-licensed claims processors from GenPact, AdStrat, or Healthy Paws 

• Obtaining and maintains advanced adjuster licenses according to state and municipality requirements 

• Ensuring claims are compliantly processed and adjudicated following standard operating procedures and processes 

• Identifying process improvement opportunities and implementing solutions 

• Be a licensed Claim Adjuster or have the experience to become a licensed Claim Adjuster within six months 

• 2+ years of customer service or call center experience  

• Ability to effectively communicate with pet parents 

• Problem solving and decision-making skills 

• Organizational and time management skills 

• High school diploma or equivalent work experience 

• Basic IT skills (MS Excel, MS Office, etc.) a plus 

• Experience with ERP or CRM systems a plus 

• Veterinary knowledge or experience evaluating medical records a plus 

The pay range for the role is $58,900 to $100,100. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.