CMS Business Analyst

Job Title: CMS Business Analyst
Location: Dallas,TX(Onsite/Hybrid)
Duration: 12 Months

Position Summary

We are seeking a skilled CMS Business Analyst to act as the key liaison between business stakeholders and technical teams. The ideal candidate will have hands-on experience with either SAP Commerce Cloud (Hybris) or Adobe Experience Manager (AEM).

In this role, you will analyze business requirements, optimize digital content or e-commerce processes, and ensure platform implementations deliver a seamless and personalized user experience.

Core Responsibilities

🔹 Requirement Elicitation

• Conduct workshops, interviews, and user story mapping sessions

• Gather, analyze, and document functional and non-functional requirements

🔹 Functional Specification

• Translate business needs into detailed functional specs

• Create user stories and acceptance criteria (Gherkin: Given–When–Then)

🔹 Process Mapping

• Develop “As-Is” and “To-Be” workflows

• Focus on CMS, digital asset management, or e-commerce processes

🔹 System Configuration & Testing

• Support QA and UAT activities

• Validate features and workflows in AEM/Hybris environments

🔹 Stakeholder Management

• Collaborate with product owners, marketing teams, and developers

• Bridge business requirements with technical feasibility

🔹 Platform Expertise (Choose One)

• SAP Hybris: Product catalog (PCM), WCMS, order management, SAP integrations

• AEM: Content authoring, components, DAM, personalization (Sites/Assets)

🔹 Agile Participation

• Participate in Scrum ceremonies

• Manage backlog using JIRA/ADO

• Ensure Definition of Ready (DoR) compliance

Qualifications & Skills

• Experience: 3–7+ years as a Business Analyst

  • Minimum 2+ years with AEM or SAP Commerce Cloud

• Technical Skills: CMS concepts, HTML/CSS, data modeling

• Tools: JIRA, Confluence, Visio/Lucidchart

• Communication: Strong stakeholder communication skills

• Analytical Ability: Process improvement and problem-solving

• Education: Bachelor’s degree in CS, Business, or related field

Preferred (Nice to Have)

• Experience with AEM Cloud Service or SAP Commerce Cloud (SaaS)

• Knowledge of SEO and digital marketing

• Understanding of APIs and system integrations