Customer & Onboarding Intern
The Mobile-First CompanyAbout The Mobile-First Company
Most tools for small businesses weren’t built for real operators.
They were built for employees in offices, not people running a business from their phone.
We’re changing that.
We build mobile-first business software that feels like a consumer app, runs on AI, and spreads like a creator brand.
Our first product, Allô, gives you a second number on your phone, answers missed calls with AI, transcribes everything, and syncs it to your CRM.
Over 20,000 businesses use it every day.
Next up: expenses, invoicing, and more.
We’ve raised +15 million dolars from Base10, Lightspeed, EMBLEM, and 30+ top operators.
Our team is based in Paris, Buenos Aires, Miami.
Location: Miami, United States
Workplace type: Hybrid - Part Time
Eligibility: US work authorization only (no visa sponsorship available)
Internship Overview:
We are looking for a motivated Customer Success Intern to support our growing user base in the U.S. and France. This role is ideal for someone eager to gain hands-on experience in a fast-paced startup environment, working at the intersection of customers, product, and operations.
Interns who do well will have the opportunity to extend their internship or transition into a part-time or full-time role.
This is a paid internship with an hourly rate of $15–$20, depending on experience.
What will you do
Own the customer onboarding experience, helping users get value from the product as quickly as possible.
Be a key human touchpoint for users during onboarding and support situations where automation is not enough.
Support users with questions, issues, and setup, always with a product-first mindset.
Turn onboarding and support interactions into clear feedback for product and operations.
Grow into a highly operational role at the intersection of customers, product, and AI.
What you’ll be working on
Guiding new users through onboarding via Intercom, answering questions and unblocking issues.
Managing daily customer conversations, prioritizing requests and resolving them efficiently.
Tagging and categorizing onboarding and support conversations to understand pain points and gaps.
Sharing insights with product and tech teams to help reduce future support needs.
Testing and iterating on onboarding messages, flows, and automations.
Continuously learning and experimenting with AI tools and operational improvements.
What we’re looking for
Tech-fluent. You pick up new software in minutes, not hours. You already using AI tools in daily life or personal projects.
Empathetic & Patient: You genuinely enjoy helping people. You see a frustrated customer as a puzzle to solve, not a nuisance.
Curious and analytical: you enjoy understanding user problems and improving processes.
Organize, proactive, you have a bias for action. You don’t need hand holding and can will roll up your sleeves and do whatever it takes to get the job done.
Start up ready: You’re excited about being the first in this role. You’re happy to help build the processes, not just follow them.
Fluent in French and English.
What matters to us
You care about users having a great first experience with the product.
You see onboarding and support as a way to improve the product, not just answer questions.
You like fixing problems so they don’t happen again.
You’re hands-on, proactive, and not afraid to suggest improvements.
You’re excited to grow fast by taking ownership of real responsibility.
What we offer
International market exposure
Laptop and work setup of your choice
A tight, ambitious team building something real — fast
AWESOME Team members!
Confidentiality: The Mobile First Company uses applicants’ data only for recruitment purposes.
How to apply
Click the Apply button on this page to send your application.
No cover letter needed just tell us who you are and why this role fits you.
Not the perfect match, but want to join us? Send a spontaneous application to talent@themobilefirst.co.
We welcome people from all backgrounds.
If you’re part of an underrepresented group in tech, we especially want to hear from you.