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Customer Service Intern

WM
Full-time
On-site
Connecticut, United States
$16 - $19.50 USD yearly
Description

WM is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

 

I. Job Summary

Interacts with and conducts various duties and responsibilities within the Customer Service Center in order to develop new skills and learn new areas of the business while helping customers. Interns gain practical experience, relevant to their field of study, prior to college graduation. 

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. 
  • Develops strong communication and technical skills to assist customers.
  • Uses problem solving skills, determines problems, and understands fundamental parts of the problem in order to resolve customer service related inquiries.
  • Participates in learning opportunities for process improvements, time management and technology skills
  • Other duties as assigned

III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

  • Education: Interns must have a High School Diploma or GED (accredited) and be currently enrolled in college courses.
  • Experience: No prior work experience required.

B. Certificates, Licenses, Registrations or Other Requirements

  • None required.

C. Other Knowledge, Skills or Abilities Required

  • None required.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is:  Hybrid Role; This position is a year-round role - 40 hours in summer for training and 15-20 hours during the school year. 

The expected base pay range for this hybrid position is $16.00-$19.50. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.




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