DE-Technical Specialist (m/f/d)
Apple
17 days ago
On-site
United States
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.\\n\\nAs a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. \\n\\nA Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.\\n\\nSupport customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.\\n\\nTroubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.\\n\\nWork with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.\\n\\nProvide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.\\n\\nPerform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.\\n\\nContribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.\\n\\nDemonstrate Apple’s values of inclusion and diversity in daily activities.
You should have availability to work a schedule based on business needs that may include nights and weekends, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.\\nYou should also be proficient in the local language, both written and spoken (sign language supported).
You can:\\nDemonstrate technical expertise of Apple products and services.\\nFollow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.\\nNavigate customer service issues with care and strong interpersonal skills.\\nConsistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.\\nWork in a fast-paced environment and balance multiple tasks at the same time.\\nWork well in a team environment, demonstrating shared responsibility and accountability with other team members.\\nBe trusted with sensitive or confidential information, keeping with Apple’s core values.\\nBe curious and open to learning from others and helping each other grow.
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.\\n\\nSupport customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.\\n\\nTroubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.\\n\\nWork with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.\\n\\nProvide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.\\n\\nPerform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.\\n\\nContribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.\\n\\nDemonstrate Apple’s values of inclusion and diversity in daily activities.
You should have availability to work a schedule based on business needs that may include nights and weekends, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.\\nYou should also be proficient in the local language, both written and spoken (sign language supported).
You can:\\nDemonstrate technical expertise of Apple products and services.\\nFollow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.\\nNavigate customer service issues with care and strong interpersonal skills.\\nConsistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.\\nWork in a fast-paced environment and balance multiple tasks at the same time.\\nWork well in a team environment, demonstrating shared responsibility and accountability with other team members.\\nBe trusted with sensitive or confidential information, keeping with Apple’s core values.\\nBe curious and open to learning from others and helping each other grow.