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Department Manager Media Transfer Services - Internal

London Drugs INTERNAL
2 days ago
Full-time
On-site
Edmonton, Alberta, Canada
As a valued London Drugs family member, the opportunities for career growth are unlimited! 

Here is a great chance for you to grow your skills and experience. We are currently hiring for:

Department Manager, Media Transfer Services (MTS)

This role will oversee the day-to-day operations and financial performance of the Photolab (Media Transfer Services Lab and MTS receiving room).  This includes photo and video service production, team supervision, equipment maintenance, and developing a strong, customer-focused sales team in partnership with the Photo Counter and TECH departments.
 
Responsibilities include: 
  • Train, coach, and support the Photolab & MTS team
  • Manage lab supplies and inventory to meet operational needs
  • Monitor and maintain MTS equipment cleanliness and condition
  • Oversee department financials to support profitability targets
  • Ensure consistent use of required MTS checklists and documentation
  • Maintain secure handling and tracking of all customer media
  • Coordinate MTS shipping, receiving, and fulfillment processes
  • Communicate effectively with store locations and Head Office (email/Teams)
  • Provide regular turnaround time updates and operational support
  • Share media, pricing, and process updates with store locations
  • Perform basic media repairs (e.g., cassette transfers) as required
  • Set sales and production goals; coach team to meet targets
  • Manage labour within established payroll guidelines
  • Maintain company standards for quality and customer service
  • Support new equipment sourcing with Photolab Head Office
  • Assist with day-to-day duties of Photo Lab and MTS Specialist roles
 Qualifications for this position:
  • Strong knowledge of all in-house production software and systems.
  • Good understanding of the Photo Lab and MTS operational software and support websites.
  • Proficient with OBS, Handbrake, PhotoShop, Acrobat, Davinci
  • Knowledge of desktop PCs and Windows-based operating systems.
  • Knowledge of digital and analogue photography, and analogue video capture media.
  • Update current technical knowledge by attending seminars, product sessions or other methods that will help improve general skills and expertise.
If you are interested in exploring opportunities but not sure where to start, talk to your Store Manager or the Photolab Operations Manager about this posting, then submit your application on-line.  

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.