Event Concierge Intern

POSITION SUMMARY:

The Event Concierge Internship is a 12-15 week summer program offered to juniors who are interested in a rewarding hospitality career. The individual selected for this opportunity will maintain high-touch, on-the-floor guest support with Nemacolin's Conference Services Team throughout this supervised, hands-on learning experience.

Program Timeline:

• Weeks 1-3: Orientation, Shadowing, & Reverse Shadowing
  • Foundation, observation, and supervised ownership
• Weeks 4-11: On-the-Floor Support
  • Consistent execution with increasing independence
• Final Weeks (Last 2 Weeks): Capstone Project & Wrap-Up
  • Analysis, reflection, and value-add

Skills Progression by Week:

• Weeks 1-3: Foundation
• Weeks 4-6: Core Execution
• Weeks 7-9: Advanced Support
• Weeks 10-13 (if applicable): Increased Independence
• Final Weeks: Capstone Skills

ESSENTIAL FUNCTIONS:

The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.

• Maintain consistent, high-quality guest support for group and resort programs.

• Support Conference Services during peak periods and complex events.

• Support guest requests and group movements.
• Draft and assist with client communications.
• Coordinate with departments under direct supervision.

• Serve as the primary point of contact for meeting planners, ensuring all event details are communicated clearly and accurately to operational departments.

• Work closely with Convention Services and Catering Managers to ensure every event meets the highest standards and aligns with client expectations.

• Manage the day-to-day coordination of hotel events, overseeing event logistics and ensuring client needs are met from start to finish.

• Proactively resolve any issues that arise during events, ensuring a seamless experience for all attendees.

• Maintain thorough knowledge of hotel event spaces and group dynamics to provide expert guidance and support throughout the planning process.

• Participate in Pre-Convention Meetings, Banquet Event Order Meetings, and weekly Group Resume meetings to ensure all team members are aligned and prepared for upcoming events.

• Handle special projects assigned by the department leaders, contributing to the overall success of the events team.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Must be a junior currently enrolled in a college or university. Preference given to those studying hospitality with an interest in event coordination.

• At least one year of experience in a customer-facing role, demonstrating the ability to deliver exceptional service.

• Strong communication skills, both verbal and written, with the ability to professionally interact with guests, colleagues, and management.

• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• A calm and problem-solving mindset when working under pressure, with a focus on addressing client needs efficiently.

• Detail-oriented, ensuring all event logistics are managed and executed according to plan.

• Flexibility to work varied schedules, including evenings, weekends, and holidays, based on the needs of the events.

• Ability to lift, move, and place items up to 30 pounds, and stand or walk for extended periods during shifts.

This job description cannot possible include a complete comprehensive listing of all the activities, duties, or responsibilities that may be required by the organization and/or members of management. It reflects management's assignment of essential functions, but does not prescribe or restrict the additional tasks that may be required.