EVS Supervisor - Full Time (Planet Hollywood LV)

Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and standard operating procedures.

• Listen and respond to guest inquiries in a professional manner.  Answer questions and offer assistance by providing accurate information on services relating to the  hotel, casino and the city.
• Supervises EVS Hourly staff, assist with interviews, evaluation and progressive discipline action when required.
• Implement and monitor departmental/hotel policies and procedures to ensure quality service. 
• Must enforce all OSHA and Safety policies and procedures.
• Initiates positive or corrective action when standards are being consistently met or neglected.
• Supervise and monitor daily work performance of all hourly EVS staff ensuring the completion of their duties and any other assigned work. 
• Ensure all keys and radios are properly always secured.
• Compile departmental work schedules and monitor workload to ensure a proper balance of work.
• Communicate effectively both verbally and in writing to provide clear directions to staff.
• Resolve guest problems efficiently and in a courteous manner.
• Generate, review, and analyze a variety of reports on a daily in order to monitor efficiency and costs.
• Provide input into both short- and long-term goals and assist in implementing specific strategies to achieve the goals.
• Maintain work area in a clean and safe manner.
• Report problems found in operation and any unsafe equipment or unusual situations requiring action. 
• Report all maintenance discrepancies and situations in a timely manner and effectively follow through.
• Ensures all public areas are cleaned and well-maintained upholding hotel standards.
• Monitors all supplies and amenity levels in assigned areas.
• Works closely with all Hotel and Casino departments by communicating accurate information to
• Ability to make good sound judgment decisions regarding employee and guest safety as well as professional customer service skills.
• Must be familiar with cleaning techniques to include industrial carpet and floor care, as well as basic cleaning.
• Attend all training classes as directed by the company.

• Attend and participate in pre-shift department meetings.

   

   

• Must be able to work back-to-back shifts meaning, day after swing and grave after day shifts.
• Must possess good writing skills and be able to read, write and communicate fluently in English. Excellent verbal communication and customer service skills a must. 
• Must present a neat and professional appearance.
• Work requires flexibility to work various shifts.
• Work prefers Bilingual abilities.
• Knowledge of collective bargaining agreement helpful. 
• 2 Years previous Housekeeping/EVS supervisory experience preferred.
• Ability to make progress on multiple assignments under time constraints.
• Ability to access and input information using a moderately complex computer system.
• Ability to perceive quality of work, read material and review documents; receive instructions and hear inquiries from guests, clients, or staff.
• Ability to remain alert throughout the duration of shift and remain calm during emergency situations.
• Ability to act independently while analyzing data and drawing conclusions from written and computer-generated materials.
• Ability to bend, stoop or kneel, climb, ascend and descent stairs.
• Ability to stand and walk for the duration of a shift.

ADDITIONAL REQUIREMENTS

•    Fast paced environment, multiple tasks to be handled under time constraint.  
•    Must be able to lift 70lbs repeatedly, and handle sensitive situations relating to staff and guest problems, in a timely manner.
•    21+ age requirement
•    Culinary Union Referral