Hospitality Intern
Hilton Grand VacationsWe are a global team of memory makers, collaborators, industry leaders, innovators and so much more. We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve. At Hilton Grand Vacations, your future is bright!
The HGV Intern will participate in a ten (10) week, (June 1st – August 7th), immersive experience that will provide insight and competence into a designated Business Unit at Hilton Grand Vacations.
The program will culminate in a group presentation to a Senior Leadership panel.
This Internship opportunity does not offer relocation package.
The HGV Intern will be responsible for the following tasks:
Inventory Sales Strategy
- Understand and assist with analyzing the impact of pricing and promotional changes to sales key performance metrics
- Understand and assist with optimizing sales inventory EBITDA flow through with inventory releases, strategy and pricing
- Understand how the team translates large data insights into fact-based recommendations that allow business partners to make informed decisions
- Assist with inventory sales projects that provide improved business performance
Business Operations
- Understand performance reports, targets, key performance indicators, and financial statistics
- Understand and assist with invoice processing from vendor setup, GL coding, submission for approval, and submission for payments
- Understand the process and assist with all tasks related to creating, analyzing, and forecasting all aspects of current and future Capital Expenditure projects
- Understand the compliance requirements for real estate license and business licenses; assist with permit applications and trackers.
Strategic Partnership
- Support strategic initiatives by conducting research, analysis, and competitive assessments across products, markets, and customer segments
- Assist in data analysis and reporting, including building simple models, dashboards, and summaries to inform leadership decisions
- Help document and improve business processes, including intake, prioritization, and execution of initiatives
- Collaborate with cross-functional teams (Sales, Marketing, IT, Operations) to gather input and track progress on active projects
- Prepare executive-ready presentations and one-page summaries for leadership reviews
- Support pilot programs and new initiatives by tracking outcomes, identifying insights, and recommending improvements
- Assist with project coordination, including meeting notes, action items, timelines, and follow-ups
- Contribute fresh perspectives and ideas to ongoing transformation and innovation efforts
Field Operations
- Understand Sales & Marketing Administration and Business Operations including Front Desk, Gifting Desk, Client Relations, and Sales Services (Contracts)
- Support the facilitation of Spirit of Service guest services training sessions, both in person and virtually
- Have a clear understanding of all Sales and Marketing-related Company and local guidelines, policies, and procedures that are used for the operation of the Distribution Centers
- Assist with overall cost control at Sales Center as well as back-of-house operations. Ensure Company Purchasing Policies and Procedures are adhered to
- Participates in ad-hoc projects as directed by the leadership to aid decision-making and monitor various aspects of the business
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, & Now
- Completes all required Company training/compliance courses as assigned
- Adheres to Company standards and maintains compliance with all policies and procedures
- Perform other related duties as assigned
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Qualifications
What Are We Looking For:
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Currently enrolled in a business management program or a related field
- Strong communication skills, both verbal and written
- A positive attitude and a willingness to learn
- Ability to work in diverse teams and adapt to different roles and responsibilities
- Proficient computer skills, including familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
- Excellent customer service and time management skills
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- Proven analytical ability and attention to detail
- Disciplined with professional appearance and demeanor
- Experience in management of staff, and establishing solid policies and procedures
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.