Internal Service Advisor – Used Vehicle Operations

We are seeking a highly organized and detail-oriented Internal Service Advisor to support our Used Vehicle Department. This position serves as the primary liaison between the Service Department and Sales Department, ensuring used vehicle reconditioning is completed efficiently, accurately, and on schedule.

The ideal candidate is proactive, possesses strong communication skills, and thrives in a fast-paced dealership environment.

Primary Responsibilities

• Open,      monitor, and close internal used vehicle repair orders.
• Coordinate      vehicle inspections and reconditioning with service technicians and shop      foremen.
• Prepare      accurate repair estimates and communicate pricing to the Sales Department      for approval.
• Prioritize      used vehicle repairs to meet inventory readiness and delivery timelines.
• Verify      all repair orders are completed accurately, including technician stories,      labor operations, parts, and supporting documentation.
• Review      completed paperwork to ensure compliance with dealership and manufacturer      standards.
• Process      and reconcile vendor invoices.
• Create      purchase orders for outside vendors and monitor outstanding balances.
• Coordinate      repairs with outside vendors when necessary.
• Communicate      repair status and completion timelines to the Sales Department.
• Ensure      repair costs remain within approved budgets whenever possible.
• Track      vehicle status throughout the reconditioning process.
• Maintain      organized records for repair orders, invoices, and purchase orders.
• Assist      management with reporting, cost tracking, and process improvements.

Perform other administrative and operational duties as assigned 

• Previous      dealership experience preferred.
• Experience      as a Service Advisor, Warranty Administrator, Service Administrator, or      similar automotive role is highly preferred.
• Strong      understanding of automotive repair terminology and repair order processes.
• Excellent      organizational and time management skills.
• Ability      to multitask in a fast-paced environment.
• Strong      written and verbal communication skills.
• High      attention to detail and accuracy.