IT Intern

Job Description

Universal Stainless & Alloy Products, Inc., established in 1994, is headquartered in Bridgeville, PA, with plants in North Jackson, OH, Dunkirk, NY, and Titusville, PA.  Universal Stainless produces semi-finished and finished specialty steel long products and plate including stainless steel, tool steel, bearing steel, gear steel, and aircraft quality low alloy steels for use in a variety of industries, some you may know:  Boeing, Ford, Chrysler, CAT, Toshiba, and GE Energy to name a few.  Universal is committed to providing the best quality, delivery, and service possible.

IT Infrastructure Intern

At Universal Stainless, we’re seeking an individual who’s eager to grow his or her technological skills. In this role, the successful individual will support our critical information, systems, and assets, deploy new software and hardware, and provide training and support to our end users.  Our ideal candidate will be passionate about applying their skills to technology-based business model. 

Objectives of this Role 

• Support essential IT functions, including operating systems, applications, servers, email systems, laptops, desktops, software, and hardware. 
• Support projects, solutions, and key responsibilities within a larger business initiative. 
• Assist with business-critical IT tasks and systems that provide commercial advantage in a global marketplace. 
• Nurture dependable IT infrastructure and networking that’s always up and running. 

Responsibilities 

• Monitor the IT helpdesk and provide support for tickets in a timely manner. 
• Respond to IT-related queries on the phone, via email, and in person. 
• Perform user administration tasks, including creating users and groups, assigning security permissions, and troubleshooting current users. 
• Maintain internal infrastructure including but not limited to, laptop and desktop computers, printers, and phones. 
• Set up and deploy new laptops and desktops. 
• Interact with the IT staff and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed. 

Technical Skills

• Foundational IT Knowledge: Understanding of basic IT principles, including hardware, software, networking, and cybersecurity fundamentals.
• Networking Basics: Understanding of networking concepts, including TCP/IP, DNS, DHCP, and an ability to troubleshoot basic networking issues.
• Operating Systems: Experience with various operating systems, including Windows, macOS, and Linux, and understanding their administration basics.
• Software and Hardware Installation: Ability to install, configure, and troubleshoot software applications and hardware devices.

Minimum Qualifications 

• Currently enrolled in or recently graduated from a degree program in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, software, and networking principles.
• Eagerness to learn and adapt in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Prior experience in an IT role or related project work is advantageous but not required.

Additional Qualifications:

• Relevant Coursework or Projects: Courses or personal projects related to IT that demonstrate practical skills and knowledge.
• Certifications: Any IT-related certifications (e.g., CompTIA A+, Network+, Security+, or vendor-specific certifications) can be a plus.

Universal Stainless is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.