IT-Technical Specialist

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.\\n\\nAs a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. \\n\\nA Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.\\n\\nSupport customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.\\n\\nTroubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.\\n\\nWork with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.\\n\\nProvide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.\\n\\nPerform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.\\n\\nContribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.\\n\\nDemonstrate Apple’s values of inclusion and diversity in daily activities.

Disponibilità a lavorare in base alle esigenze aziendali, inclusi turni notturni, nei fine settimana e nei giorni festivi, garantendo una presenza puntuale e affidabile secondo il turno assegnato, in conformità alla normativa locale e agli eventuali adeguamenti previsti.\\nPadronanza della lingua locale (scritta e parlata) (lingua dei segni supportata)

Requisiti desiderati:\\nDimostrare esperienza tecnica con i prodotti e servizi Apple.\\nSeguire i passaggi di troubleshooting per identificare la causa di un problema tecnico in un ambiente di assistenza clienti.\\nGestire le problematiche legate all’assistenza clienti con attenzione e facendo ricorso a spiccate doti relazionali.\\nApprofondire costantemente la conoscenza dei prodotti e dei servizi Apple, nonché di quelli di terze parti, per migliorare l’esperienza cliente.\\nLavorare in un ambiente dai ritmi sostenuti e bilanciare più attività allo stesso tempo.\\nLavorare bene in squadra e condividere le responsabilità con colleghi e colleghe del team.\\nRispettare i valori fondamentali di Apple, mantenendo la riservatezza di informazioni sensibili o confidenziali.\\nAssumere un atteggiamento di curiosità e apertura nel voler apprendere dalle altre persone, favorendo un clima di crescita reciproca.