Kinetic Assigner

About This Role: This position is responsible for providing support to Kinetic field technicians, customer care centers, and facility provisioning groups with new customer installs, assignment of facilities, order modifications or cancellations, service delivery troubleshooting, and proper record keeping of customers service records. ***This position can be filled remotely anywhere within the country.*** What You'll Do: Handle inbound calls from Kinetic technicians in a call center environment Access and update customer facility records Handle two chat session interactions simultaneously Research, assign and update facilities on customer accounts Assist technicians with Installation orders, troubleshooting and testing them to ensure they are working correctly Properly maintain facility records for customer accounts Program voice services in multiple switch platforms Assist technicians with order modifications and cancellations Communicate technical and escalated issues to management Do You Have? Ability to work flexible shifts and to adapt to changing work schedules, extended hours or weekends as required Excellent attendance and punctuality Detail orientation Good verbal and written communication skills Strong time management, organizational, and analytical skills Ability to collaborate well with others Ability to multi-task, problem solve and provide an excellent customer focused experience Even Better:  Working knowledge of MIROR, MetaSolv, DCRIS, CAMS, Neustar SOA, WINCare, BPMS, and TDM/VoIP switch platforms (DMS100, DMS10/CS1500, GTD5, DCO, EWSD, Metaswitch or Metaview Web) Technically minded / strong attention to detail Highly self-motivated/ability to work independently, innovative and works well under pressure Learns new processes quickly and adapts well to system transformations or process updates Minimum Requirements: High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job.  College hours or a college degree may be substituted for some experience as deemed appropriate.   The compensation range for this position is from $18.12/hr - $22.40/hr.   Physical Tasks- Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies