Lab Networking Field Service Technician

What This Job Entails:
The Lab Networking Field Service Technician plays a hands-on role supporting enterprise lab network infrastructure across multiple lab sites in the Bay Area. This technician is responsible for hardware installation, cabling, equipment relocation, on-site troubleshooting, and documenting work performed across lab environments. You’ll work closely with cross-functional engineering teams and act as the on-site presence for the broader infrastructure and networking team.

Scope of Work:

• Support complex, evolving network environments within Engineering Lab spaces (not traditional data centers)

• Travel between buildings and labs across the Bay Area based on daily task requirements

• Work with cross-functional engineering, operations, and remote infrastructure teams to support lab network deployments, changes, and ongoing needs

• Represent the team as the on-site point of contact for lab users needing networking or infrastructure support

• Prioritize customer service and flexibility in dynamic lab environments

• Work with moderate supervision while following SOPs and established processes

Roles and Responsibilities:

• Install, move, and decommission lab networking equipment, including switches, servers, racks, cabling, and cable management infrastructure

• Complete onsite surveys to identify network deployment requirements and physical constraints (e.g. rack space, power, cabling paths)

• Accurately label and document lab assets including devices and cabling

• Perform structured copper and fiber cabling per design specs and SOPs

• Update and manage tasks using a standard ticketing system (e.g. Jira, ServiceNow), maintaining clear communication and timely updates

• Act as Smart Hands support for remote teams—assisting with tasks such as device reboots, cable swaps, visual inspections, and basic diagnostics

• Follow all lab access, safety, and security procedures

• Support other lab infrastructure needs as required (patching, audits, inventory checks, cable cleanup, etc.)

• Collaborate with engineering teams to troubleshoot connectivity or hardware-related issues in lab spaces

Required Qualifications & Skills:

• High school diploma or GED with 2–5 years of hands-on experience in networking, infrastructure, or lab support roles

• Proven ability to follow documented procedures and adapt to new assignments with minimal supervision

• Strong communication and customer service skills — ability to work directly with engineers and respond to urgent needs

• Experience installing and cabling networking equipment (CAT5e, CAT6, fiber: SM/MM)

• Knowledge of copper/fiber test equipment and cable standards

• Understanding of basic networking concepts and enterprise infrastructure

• Comfortable using ticketing systems and documenting work

• Proficient in Microsoft Office tools and email communication

• Able to physically lift 50 lbs, move between buildings, and work in standing or crouched positions as needed

• Must have reliable transportation for local travel between lab sites in the Bay Area

Preferred Qualifications:

• FOA (Fiber Optic Association) Infrastructure Certification

• CompTIA Network+ Certification

• CCNA or equivalent networking certification

• Certifications related to network infrastructure, structured cabling, or field tech services

• Experience supporting lab environments or office networking deployments

• Familiarity with remote collaboration tools (e.g., Zoom, Slack) and network troubleshooting software

Work Environment & Physical Demands:

• Must be comfortable working in dynamic lab environments with frequent movement between sites

• Physical tasks include racking gear, moving equipment, and running cabling under or behind lab benches

• Occasional repetitive hand and wrist movement

• Position may require occasional extended hours or short-notice on-site support

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law