Loan Servicing Intern

River Run is a shared services organization that supports banking affiliates, Newburyport Bank, Pentucket Bank and Rollstone Bank & Trust. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the personalized service our customers value. Here, you will discover opportunities for professional growth, make a meaningful impact in your local community, and join a team that champions integrity, collaboration, and continuous progress. 

Internship Duration: June 1 – End of August approximately.

Location: On-site – 21 Storey Ave., Newburyport, MA

Employment Type: Full-time Internship (40 hours per week) – Flexibility can be discussed on a case-by-case basis.

Job Summary

The Loan Servicing Intern supports the Loan Servicing staff through customer outreach, data entry, scanning, and assistance with special projects.

Essential Job Functions

• Manage incoming insurance policies for Pentucket Bank by inputting insurance information into Horizon XE and scanning documents to FIS Content Management.
• Perform outreach to obtain current insurance information for expired policies, as well as input in Horizon XE and scanning documents to FIS Content Management
• Review HELOC conversions and perform customer outreach for $0 balance loans.
• Review Returned Mail Report daily and perform customer outreach to obtain updated information.
• Process GL transactions related to Lending Club on a weekly and monthly basis.
• Complete special projects to prepare Rollstone Bank for conversion to River Run standards, and/or other projects as needed.
• Performs additional duties, as directed by management.

Qualifications, Experience, and Education

• High School Diploma
• Course-work related to Business Administration, Finance, or related field
• Attention to detail and accuracy
• Basic customer service skills
• Willingness to learn and take initiative

River Run Services, LLC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.

If you are an individual with a disability and require a reasonable accommodation to complete the application process, you may contact Human Resources at hr@riverrun.com or call 978-462-3136.