Managed Services Intern

The Managed Services Intern will support a data-center–based Managed Service Provider (MSP) that delivers Infrastructure-as-a-Service (IaaS) solutions to external clients. This role provides hands-on exposure to enterprise infrastructure, data center operations, and managed services in a security-focused environment. The intern will work alongside experienced engineers and operations staff to assist with monitoring, documentation, client support activities, and day-to-day infrastructure operations.

Responsibilities:

• Documentation of client hardware inventory
• Review / Update of client runbooks
• Review and update client datacenter rack diagrams
• Maintain spare parts inventory
• Monitoring client data center infrastructure, including servers, storage, and virtualization platforms
• Support routine operational tasks such as system health checks, backup verification, and capacity reporting
• Participate in incident response activities, assisting senior staff with troubleshooting and ticket updates
• Assist with provisioning and de-provisioning of infrastructure resources under direct supervision
• Collaborate with internal teams to gather information for client reports and status updates
• Perform other technical or administrative tasks as assigned to support managed services operations

Qualifications:

• Currently pursuing a Bachelor’s or Master’s degree in information technology, Computer Science, Data Science, Engineering, or a related field
• Basic understanding of computer systems, networking concepts, and operating systems (Windows and/or Linux)
• Strong analytical and problem-solving skills, with keen attention to detail and willingness to follow documented procedures
• Excellent communication and interpersonal skills, with the ability to work effectively both independently and as part of a team.
• Detail-oriented with strong organizational skills, capable of managing multiple tasks and projects simultaneously.

Preferred Qualifications:

• Familiarity with virtualization platforms (VMware, Hyper-V, or similar)
• Basic knowledge of cloud or IaaS concepts
• Exposure to data center environments, IT support, or managed services
• Interest in infrastructure, systems administration, or cloud engineering careers

Learning Opportunities:

• Understand the role of IT in the data center industry.
• Exposure to enterprise-grade data center operations and managed infrastructure services
• Hands-on experience with virtualization, storage, networking, and IaaS platforms
• Experience working within IT service management (ITSM) frameworks and ticketing systems
• Professional development through mentorship from infrastructure and operations engineers

Additional Requirements:

• Ability to maintain confidentiality and adhere to security and compliance policies
• Must be able to work on-site in a data center or operations environment as required

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.