LOCATION

Rexburg:

227 E Main
Rexburg, ID 83440

SCHEDULE

Part Time

Job Profile Summary 

The Member Service Intern, under direct supervision, will assist the Member Service team with our one goal – an exceptional member experience! Our outstanding culture and specific focus on leadership development makes Mountain America one of the “Best Places” to work. During this internship experience, you will have the opportunity to work on special projects, including defining staffing models for our branch network, building change management and communication plans for a large lobby management system rollout, and analyzing branch profitability. Reports directly under the supervision of the VP of Member Service. 

Job Description 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

To be effective, an individual must be able to perform each job duty successfully directly under the supervision of the VP of Member Service. 

Organizational Effectiveness 

Assist VP of Member Service with new lobby management system rollout, including change management and communication planning. 

Conduct focus groups with different branch teams on effectiveness of lobby management system. 

Research industry best practices for branch operations and present findings to senior branch leadership. 

Analyze data and review organization financials to determine profitability of the branches. 

Make recommendations on goal structure for branch team members. 

Shadow Branch Leaders in branch operations. 

Team Member Development 

Perform needs analyses and review resources to ensure learning and development plans exist or are developed to support learning needs based upon culture, competencies, organizational strategy, and company goals. 

May also assist in reviewing employee engagement data to make recommendations on improving culture within specific teams. 

KNOWLEDGE, SKILLS, and ABILITIES 

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

Education & Experience 

Current undergraduate in Junior or Senior year, enrolled in an accredited college or university, pursuing a degree in Business Management or Administration, or related field, and has an interest in the banking/financial services industry. 

Computer/Office Equipment Skills 

Intermediate to Advanced skills in Microsoft Office (Outlook, Word, PowerPoint and Excel).   

Other Skills and Abilities 

Basic working knowledge of or interest in financial statements, credit, lending and underwriting processes and principles 

Strong interpersonal and customer service skills (written and verbal) 

Must be creative, innovative and a self-starter with a positive, upbeat attitude 

Ability to work effectively with people 

Strong analytical and organizational skills 

Strong presentation and communication skills, both verbal and written 

Detail oriented with analytical, organizational and problem-solving skills 

Perform and interpret needs analyses and translate the findings into actionable plans. 

PHYSICAL ABILITIES / WORKING CONDITIONS 

Physical Demands 

Ability to sit, talk and hear consistently 

Ability to stand, walk, and use hands to handle or reach occasionally 

Vision Requirements 

Close vision (clear vision at 20 inches or less) 

Distance vision (clear vision at 20 feet or more) 

Weight Lifted or Force Exerted 

Ability to lift up to 10 pounds occasionally and up to 25 rarely 

Environmental 

There are no unusual environmental factors (such as a typical office) 

Noise Environment 

Moderate noise (business office with computers and printers, light traffic) 

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