MO - Specialist: Full Time, Temporary
Apple
7 days ago
Full-time
On-site
United States
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.\\n\\nAs a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.\\n\\nUnderstand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.\\n\\nSupport your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.\\nMaintain accuracy and follow guidance.\\n\\nPerform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.\\n\\nContribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.\\n\\nDemonstrate Apple’s values of inclusion and diversity in daily activities.
你必須根據業務需要配合工作時間安排，可能包括晚間、週末和公眾假期在零售店工作，並在按照本地法例及考慮任何已批准遷就措施的情況下，按編排準時上班。\\n你亦須精通本地語言，包括書面和口語。
你能夠：\\n展示對 Apple 產品和服務的認識。 \\n根據顧客的需要提供個人化的解決方案，並有效地傳達這些方案。\\n在節奏急速的環境下工作，經常同時支援多位顧客。\\n能夠與團隊合作，並與其他團隊成員共同承擔責任和面對問題。\\n保持好奇心，樂於向他人學習及協助彼此成長。\\n認識並深入了解 Apple 產品和服務及第三方產品，提升顧客體驗。\\n表現值得信賴，能夠妥善處理敏感和機密資料，並與 Apple 的核心價值保持一致。
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.\\n\\nUnderstand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.\\n\\nSupport your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.\\nMaintain accuracy and follow guidance.\\n\\nPerform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.\\n\\nContribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.\\n\\nDemonstrate Apple’s values of inclusion and diversity in daily activities.
你必須根據業務需要配合工作時間安排，可能包括晚間、週末和公眾假期在零售店工作，並在按照本地法例及考慮任何已批准遷就措施的情況下，按編排準時上班。\\n你亦須精通本地語言，包括書面和口語。
你能夠：\\n展示對 Apple 產品和服務的認識。 \\n根據顧客的需要提供個人化的解決方案，並有效地傳達這些方案。\\n在節奏急速的環境下工作，經常同時支援多位顧客。\\n能夠與團隊合作，並與其他團隊成員共同承擔責任和面對問題。\\n保持好奇心，樂於向他人學習及協助彼此成長。\\n認識並深入了解 Apple 產品和服務及第三方產品，提升顧客體驗。\\n表現值得信賴，能夠妥善處理敏感和機密資料，並與 Apple 的核心價值保持一致。