Oracle NetSuite Customer Success Associate Consultant

Description

As a Customer Success Associate Consultant, you’ll enter our Customer Success Associate Development Program (CSADP) an immersive experience designed to build your product expertise, consulting skills, business acumen, and implementation methodology. Through robust training, hands-on development, and shadowing experienced professionals, you’ll work across a variety of customers, industries, and teams, helping businesses transform how they operate so they can achieve their vision. You’ll benefit from our shared focus on actionable analytics, cutting-edge technology, and personalized solutions, as you contribute to delivering high-quality projects and world-class customer experiences.

Responsibilities

What To Expect:
As a Customer Success Associate Consultant, you will:
•    Tackle complex business challenges individually and as part of a team through strategy, execution, and innovative problem-solving.
•    Deliver high-quality projects, proactively seek out opportunities for improvement, and provide best-practice guidance to help our clients maximize the value of NetSuite.
•    Consult with clients to deeply understand their business needs, map requirements to NetSuite functionality, and support smooth system configuration and adoption.
•    Drive customer satisfaction and measurable impact by meeting obtainable goals and metrics.
•    Be at the forefront of AI adoption in the ERP space embracing change, exploring new technologies, and introducing clients to transformative solutions.

What We Offer:
•    Comprehensive onboarding and training focused on technical skills, business acumen, and consulting excellence.
•    Access to mentorship, a global network of industry experts, and opportunities to work with businesses across a wide range of industries.
•    Clear career progression, empowering you to continue growing into new roles in consulting and customer success.
•    Competitive salary, comprehensive benefits, and a vibrant, inclusive work environment.
 
Who You Are:
•    A recent graduate with a bachelor’s degree preferred courses of study include Engineering, MIS, Accounting Info Systems, Technology Management, or Supply Chain and a passion for launching a consulting career. 
•    A critical thinker, analytical, and skilled at both quantitative and qualitative research.
•    Creative, resilient, and ready to tackle complex problems with a can-do attitude.
•    Able to juggle multiple priorities in a fast-paced environment, adapting quickly to change.
•    A strong communicator who thrives on building lasting relationships and delivering exceptional customer experiences.
•    Naturally curious about AI and eager to leverage new technologies in your work.
 

Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $24.62 to $48.03 per hour; from: $51,200 to $99,900 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1