Policyholder Services Intern

Policyholder Services (PHS) Operations Intern   Program Dates              June 2 – July 30, 2026Position Type                   In-office, Tuesday – Thursday from 8:00 a.m. – 4:00 p.m..   Overview LWCC’s Policyholder Services Department is seeking a summer intern to provide a comprehensive experience across multiple operational areas including Underwriting, PHS Operations, Premium Audit, and Safety Services. The program is designed for students interested in insurance, risk management, or general business experience. Interns will gain exposure to the full lifecycle of workers’ compensation policies and the interconnected functions that support policyholder services.   Learning Objectives Understand LWCC’s formation, mission, and role in workers’ compensation. Learn the fundamentals of workers’ compensation Underwriting, Premium Audit, Safety Services, and operational processes. Gain insight into company operating systems. Explore interdepartmental connections with Agency Relations, Claims, IT, Premium Audit, and Safety Services. Accompany Premium Audit and Safety Services on policyholder visits. Participate in LWCC and Policyholder Services events which include educational training. Assemble and present a summary of internship learnings.   Responsibilities Underwriting Learn LWCC workers’ compensation policies, NCCI Basic Manual, and Louisiana Workers’ Compensation Revised Statute. Assist with pricing new submissions and renewals. Review endorsements and policy processing procedures. Premium Audit Learn the Premium Audit process and apply NCCI Basic Manual rules along with company policies and procedures. Correspond with agents and policyholders to gather audit information. Analyze business records to determine premium based exposures. PHS Operations Assist with customer service for agent partners, policyholders, and underwriters. Assist with processing policy endorsements and responding to internal and external service requests. Assign test audits and safety service visits. Assist management with special projects and administrative tasks.