RCC Payments Specialists - 11 month Temporary Assignment - Turkish
Apple
1 day ago
Temporary
On-site
Cork, County Cork, United States
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU!\\n
The RCC Payment Support Team is seeking a Payment Support Specialist to join the team. The ideal candidate will have payment and SAP experience working in a fast-paced B2C e-commerce environment.\\n\\nThe role of a Payment Specialist is to liaise and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Apple Online Store. This involves daily interaction with our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, loan \u0026 lease and other various payment methods.\\n
Interaction with external payment partners to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, loan and leasing\\nProcessing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation\\nLiaison and key support role for internal partners such as Sales, Sales Support \u0026 Finance on daily operational issues, customer concerns and resolutions\\nAs this role depends on the volume of the business, flexibility around shifts and weekend working hours will be required\\n
Fluency in English and Turkish\\nStrong communication skills, a team player, customer focused and an ability to maintain a professional attitude\\nCustomer focused\\nAbility to work in an information sensitive environment\\nExcellent telephone manner, interpersonal and communication skills\\nHighly motivated and organised with the ability to manage tight deadlines\\nAbility to use discretion and work on own initiative\\nTeam player and an ability to work in a changing, challenging environment\\nHigh level of accuracy and attention to detail\\n
RCC process knowledge preferred but not required\\nKnowledge of SAP and RCC tools is an advantage\\nExposure to MS Excel
The RCC Payment Support Team is seeking a Payment Support Specialist to join the team. The ideal candidate will have payment and SAP experience working in a fast-paced B2C e-commerce environment.\\n\\nThe role of a Payment Specialist is to liaise and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Apple Online Store. This involves daily interaction with our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, loan \u0026 lease and other various payment methods.\\n
Interaction with external payment partners to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, loan and leasing\\nProcessing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation\\nLiaison and key support role for internal partners such as Sales, Sales Support \u0026 Finance on daily operational issues, customer concerns and resolutions\\nAs this role depends on the volume of the business, flexibility around shifts and weekend working hours will be required\\n
Fluency in English and Turkish\\nStrong communication skills, a team player, customer focused and an ability to maintain a professional attitude\\nCustomer focused\\nAbility to work in an information sensitive environment\\nExcellent telephone manner, interpersonal and communication skills\\nHighly motivated and organised with the ability to manage tight deadlines\\nAbility to use discretion and work on own initiative\\nTeam player and an ability to work in a changing, challenging environment\\nHigh level of accuracy and attention to detail\\n
RCC process knowledge preferred but not required\\nKnowledge of SAP and RCC tools is an advantage\\nExposure to MS Excel