RQ00586 - Business Analyst - Intermediate

• Post‑secondary education in business, computer science, or a related discipline or an equivalent combination of education and experience.
  
• Minimum 5+ years of Business Analyst experience in large, complex enterprise environments.
  
• Demonstrated ability to gather, document, and validate business and technical requirements (BRD, FRD, NFR, user stories).
  
• Experience facilitating stakeholder workshops, interviews, and requirements sessions across multidisciplinary teams.
  
• Strong skills in process mapping, workflow modelling, and producing current‑state and future‑state diagrams.
  
• Ability to translate business needs into clear requirements for technical and project teams.
  
• Previous experience working closely with UX designers to document user needs
  
• Proficiency in BA toolsets such as Jira, Azure DevOps, Confluence, and process modelling tools (e.g., Visio).
  
• Experience supporting testing phases, including reviewing test cases, validating requirements coverage, and contributing to UAT planning.
  
• Understanding of SDLC and Agile delivery methodologies, including participation in sprints, backlog refinement, and stand‑ups.
  
• Experience analyzing and documenting business processes related to digital services or customer‑facing workflows.
  
• Ability to manage competing priorities in fast‑paced project environments (including urgent backfill scenarios).
  
• Strong problem‑solving skills with the ability to develop clear, actionable recommendations that support project objectives.
  

Desirable:

• Experience in digital identity / authentication BA work (based on RITM Business Analyst request context
  
• Experience with government or public‑sector projects with multi‑stakeholder governance.
  
• Familiarity with City of Toronto digital platforms, identity solutions, or legacy authentication systems.
  

Deliverables

• Business Requirements Document (BRD)
  
• Functional & Non‑Functional Requirements Package
  
• Login workflow models, IAM data flows, and use‑case documentation
  
• Current‑state and future‑state process models
  
• User stories and acceptance criteria in Jira/Azure DevOps
  
• Requirements Traceability Matrix (RTM)
  
• Weekly status reports
  
• RAID log updates
  
• Contributions to test plans and validation of requirements coverage
  
  

Requirements

Requirements & Analysis

• Lead requirements gathering sessions with business, cybersecurity, IAM, and application development teams.
  
• Document business requirements (BRD), functional and non functional requirements, user stories, and acceptance criteria.
  
• Analyze authentication workflows, login use cases, identity lifecycle requirements, SSO/MFA processes, and federation patterns.
  
• Perform gap analysis between current login processes and desired future state architecture.
  
• Process & Workflow Documentation
  
• Produce detailed current state and future state process maps, system interaction diagrams, IAM sequence diagrams, and data flow diagrams.
  
• Ensure requirements align with enterprise IAM standards and security policies.
  
• Stakeholder Engagement
  
• Facilitate workshops, interviews, and working sessions with internal and external stakeholders.
  
• Translate complex IAM technical concepts into business language and vice versa.
  
• Project Delivery Support
  
• Support sprint planning, backlog refinement, and participation in Agile ceremonies  .
  
• Collaborate with QA teams to validate requirements coverage and test case completeness.
  
• Collaborate with UX and service designers to translate user needs from wireframes, user stories, and content design into clear business requirements for development and business teams
  
• Participate in solution design discussions, ensuring business needs are met.
  
• Reporting & Documentation
  
• Maintain project documentation, traceability matrices, RAID logs, and weekly status reports.
  
• Provide clear and actionable communication to project leadership.
  

Must Haves: 

• 5+ years of Business Analyst experience in large, complex enterprise environments. 
  
• 5+ years Demonstrated ability to gather, document, and validate business and technical requirements (BRD, FRD, NFR, user stories). 
  
• 5+ years Experience facilitating stakeholder workshops, interviews, and requirements sessions across multidisciplinary teams. 
  
• 5+ years Proficiency in BA toolsets such as Jira, Azure DevOps, Confluence, and process modelling tools (e.g., Visio). 
  
• 5+ years Strong skills in process mapping, workflow modelling, and producing current‑state and future‑state diagrams. 
  
• Understanding of SDLC and Agile delivery methodologies, including participation in sprints, backlog refinement, and stand‑ups.