Salesforce Business Analyst

Participate in or manage functional development and configuration for the implementation or support of Salesforce products.   Here is how you will be involved Gather requirements to help define, document and deploy solutions for proposed Salesforce products. Collaborate with the stakeholder’s business and technical stakeholders as well as the internal project team. Configure proposed Salesforce products to support the business and its end-users. Provide technical and functional assistance throughout the construction, testing and deployment of the solution. Maintain documentation (training, administrative responsibilities, process flows) to ensure knowledge transfer to the stakeholders at the end of the project. Understand other integral solutions or complement the Salesforce solution depending on the scope and complexity of the proposed solution. Your experience Bachelor’s degree in IT Business administration A minimum of 4 years of relevant experience as a business analyst in the fields of functional analysis and needs identification Salesforce configuration experience is highly preferred Other CRM (Sugar, Zoho, Dynamics, etc) experience is an asset Knowledge of project lifecycle management tools (Confluence, Jira, etc.) is an asset An understanding of stakeholder’s development and where it is needed is an asset You stand out for Strong written and oral communication skills Strong analytical, problem-solving and troubleshooting skills Your results-oriented mindset and understanding of emergency and prioritization Your product expertise as a consultant to facilitate decision-making by communicating best practices or potential challenges Maintain a leadership position to continually advise on potential impact when Salesforce releases are programmed, and make decisions with the stakeholder’s best interests in mind Bilingualism in French and English, as you will be collaborating with resources outside the province of Quebec   #CICJOBS #IBMJOBS #LI-VV1