Senior Business Analyst

TL;DR

• Deliver concurrent customer projects from kickoff to production
• Build the delivery engine while shipping: refine our methodology as we scale it
• Post-Series A startup. Montreal-based. Hybrid (Tues–Thurs downtown)

The Mission

Maxa AI has solved the hard technical problem: transforming fragmented ERP data into CFO-trusted insights in weeks instead of months, years. We have the product, methodology and the technology. 

As a Senior Business Analyst, you’ll sit at the strategic intersection of client success and technical architecture, translating complex business imperatives into high-impact solutions. You will exert a direct, measurable influence on our clients' decision-making capabilities and roadmap starting from your second week.

What You'll Do

Deliver Customer Implementations

• Ship Maxa's product with an exceptional customer experience that makes clients advocates.
• Partner with executive-level clients to understand their strategic objectives and where Maxa can accelerate business insights.
• Synthesize and validate rigorous business requirements through high-level stakeholder interviews, business process deep-dives and technical workshops.
• Translate multi-layered business needs into high-precision, insight-driven functional specifications.
• Define and deliver actionable insights from financial and operational data.

Champion the Methodology

• Build the Knowledge Library that makes each delivery faster than the last.
• Evangelize the "same but different" philosophy by showing the teams how to leverage patterns instead of reinventing everything.

Scale Through Continuous Improvement

• Capture reusable patterns in our Playbook and turn every delivery into training data for the next.
• Use AI boldly to automate workflows that 10x our delivery speed.
• Obsess over the metrics that matter: cycle time, first-pass quality, customer CSAT. 

This Is The Role For You If...

Must-Haves

✅ 5-10 years delivering complex data/AI implementations (consulting, product delivery, professional services)

✅ You’re a workshop facilitation expert. You’ve run countless discovery sessions and know how to extract business narratives, not just list requirements

✅ Mastery of accounting principles and operational analysis through financial modelling, performance metrics, cost analysis, and more. 

✅You’re comfortable with SQL and BI platforms (Power BI, Tableau) 

✅ Deep fluency with financial & operational systems (ERP, CRM, WMS) and operational processes (O2C, P2P, R2R)

✅ Client relationship mastery: You’re a storyteller, have managed C-suite expectations and navigated tough escalations.

✅ Bilingual (French & English)

Superstar Differentiators

🚀 You ask "show me an example"; Instead of accepting vague requirements

🚀 You think in systems; You see patterns and ask "how do we standardize this?"
🚀 You're a translator; You can take C-level strategic thinking and spec out the value add
🚀 You're comfortable with 'build mode'; We have an evolving playbook and you'll refine it while using it

What We Offer

• Competitive base salary
• 4 weeks vacation year one, 5 weeks thereafter
• RRSP contribution after 3 months
• On-site chef: three-course lunches for $12
• Stock options in a post–Series A high-growth AI company
• An exceptional team that constantly raises the bar together! 

We care about capability and curiosity, not résumé perfection. You might not be ticking every box? Apply anyway! 🚀Passion and curiosity go a long way!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.