*Senior HR Systems Business Analyst (Workday / ServiceNow) WTL, ON
Recrute Action
Contract
On-site
Waterloo, Ontario, Canada
$60 - $65 USD hourly
Senior HR Systems Business Analyst (Workday / ServiceNow)
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Support a global insurance leader as a digital business analyst and test lead, working on innovative HR tech initiatives including AI enablement and digital transformation. Hybrid role based in Toronto or Waterloo. Key tools: Workday, ServiceNow HRSD. Strategic HR domain focus with strong UAT leadership and testing oversight.
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What is in it for you:<\/b>
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• Salaried: $50 -55 per hour.
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• Incorporated Business Rate: $60 -65 per hour.
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• 18 months, with potential extension based on business needs and performance.
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• Full -time position: 37.50 hours per week.
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• Weekday schedule from 9 am to 5 pm; some meetings may begin as early as 8:00 am to accommodate global collaboration.
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• In -office presence required from Tuesday to Thursday.
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• Remote work available on Mondays and Fridays.
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• Occasional evening calls with colleagues in Asia as part of a global HR technology team.
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Responsibilities:
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• Facilitate business and user requirements gathering with HR partners.
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• Document functional specifications, process flows, and acceptance criteria aligned with human -centered design.
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• Define and maintain test strategies for functional and non -functional requirements.
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• Oversee test planning, execution, traceability, and regression suite development.
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• Lead UAT preparation, execution, triage, and hypercare.
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• Manage test environments and ensure synthetic data is used to protect confidentiality.
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• Coordinate defect triage and publish metrics on coverage, pass rate, and defects.
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• Collaborate on accessibility, performance, and privacy compliance with cross -functional teams.
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• Contribute to continuous improvement through documentation and process enhancements.
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• Support change management and readiness activities tied to vendor releases.
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What you will need to succeed:<\/b>
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• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field is preferred.
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• CHRP/CHRL, PMP certification, or human -centered design knowledge is preferred.
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• 3+ years of experience as a Business Systems Analyst or HR Systems Analyst in enterprise HR technology.
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• Hands -on experience with Workday and/or ServiceNow HRSD, including modules such as Core HCM, Recruiting, Onboarding, and Time & Absence.
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• Proven leadership in test strategy, planning, execution oversight, and defect management.
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• Strong understanding of SDLC methodologies (agile or waterfall) and functional/non -functional testing.
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• Proficiency in test and defect management tools such as Test Plans/Xray and JIRA.
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• Experience documenting business requirements and leading workshops or UAT sessions.
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• Familiarity with accessibility and performance testing and HR data privacy standards.
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• Experience in global organizations or working with vendors in HR tech ecosystems.
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• Technical aptitude or configuration experience is an asset.
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• Strong critical thinking, communication, and stakeholder engagement skills.
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Why Recruit Action?<\/b>
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Recruit Action (agency permit: AP -2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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# MFCJP00015996
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