Technical Solution Specialist (Business Analyst)

The Opportunity

The role of the Technical Solution Specialist is to work with multiple project stakeholders to effectively gather and document requirements, then configure, test, and train on the solution as it relates to the implementation of our product, Euna Grants. The role plays a key part in customer discovery and refinement, user acceptance testing, data migration, custom report development, integration design, and system configurations.

This individual will become a product subject matter expert to best understand and apply client goals to product abilities. Additionally, the Technical Solution Specialist may assist in additional project responsibilities, including but not limited to, project planning, creation of status reports, time tracking, creation and delivery of training materials, product support, etc.

The Role

Technical Solutions Specialist


Job Overview & Purpose:

The role of the Technical Solution Specialist is to work with multiple project stakeholders to effectively gather and document requirements, then configure, test, and train on the solution as it relates to the implementation of our product, Euna Grants. The role plays a key part in customer discovery and refinement, user acceptance testing, data migration, custom report development, integration design, and system configurations.

This individual will become a product subject matter expert to best understand and apply client goals to product abilities. Additionally, the Technical Solution Specialist may assist in additional project responsibilities, including but not limited to, project planning, creation of status reports, time tracking, creation and delivery of training materials, product support, etc.

The Technical Solution Specialist is part of the Enterprise Customer Programs team working closely with Project Managers and Team Leads as well as actively engaging with the Product and Technical teams. The ideal candidate will have experience in SaaS implementations, grants management and/or with the Public Sector, enhancing the customer’s ability to streamline processes and facilitate effective solutions.

Key Responsibilities:

• Develop an in-depth understanding of the product, including core features, configurations, and functionality, to serve as a Euna Grants Subject Matter Expert.
• Configure the system for the customer to meet defined requirements including the setup of workflows, access permissions, reports, and all other configurable elements of the platform.
• Provide technical troubleshooting for system issues, configurations, integration and migration issues, collaborating with customer support and technical teams to identify root causes and implement solutions.
• Support training and knowledge-sharing efforts across implementations to improve user understanding and adoption of the product.
• Provide expertise to cross-functional teams, offering guidance on product capabilities, limitations, and best practices.
• Partner with the Product and Design teams
  • Support feature discovery, refine feature requirements, and ensure alignment with business goals.
  • Participate in ideation and design sessions to contribute insights on feature feasibility, technical considerations, and potential data implications.
• Manage Technical Requirements Gathering and Documentation
  • Conduct in-depth requirements gathering sessions with stakeholders to understand business needs for system configuration, integrations, and data migration projects.
  • Assist in defining, prioritizing, and refining requirements to meet both user needs and technical standards.
  • Develop comprehensive technical requirements documentation, including data mapping, integration specifications, and detailed business rules.
  • Translate complex technical information into clear, concise documentation that can be understood by both technical and non-technical stakeholders.
• Conduct Data Analysis and Data Migration
  • Lead data migration activities, including planning, mapping, data cleansing, extraction, transformation, loading (ETL), and validation processes.
  • Create data mapping documents and perform data analysis to ensure data quality, identify potential migration risks, and validate data integrity in collaboration with customer stakeholders and technical teams.
• Manage and Execute User Acceptance Testing (UAT)
  • Develop and execute UAT plans, including defining test scenarios, creating test cases, and managing the overall UAT process to confirm that systems meet user needs.
  • Facilitate UAT sessions with business users, capture feedback, manage test results, and track issues through to resolution.
  • Document and communicate UAT findings, ensuring all requirements are met and sign-off is obtained before project completion.
• Communicate and Collaborate with Stakeholders
  • Act as a bridge between customers, business users and technical teams, ensuring clear and timely communication throughout the project lifecycle.
  • Facilitate regular project update meetings, communicate status to stakeholders, and provide feedback to development teams on behalf of end-users.
  • Foster positive relationships across departments to ensure project success and user satisfaction.
• Support Project and Process Management
  • Assist project managers and implementation team in tracking timelines, risks, and dependencies, ensuring all project requirements are on schedule and within scope.
  • Promote the use of project management best practices, utilizing tools like JIRA or Microsoft Project for task tracking, issue management, and project reporting.
  • Engage in continuous improvement initiatives to optimize business analysis and testing processes, documenting lessons learned and identifying process enhancements.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• 3+ years of experience as a Technical Solution Specialist or in a similar role, with a focus on technical requirements gathering, data migration, and testing.
• Proven track record in managing User Acceptance Testing (UAT) and working in data migration or integration projects.
• Proficiency in using Microsoft Office tools - Word, Excel, Visio, Project, PowerPoint, and Outlook and Atlassian applications including Jira and Confluence
• Outstanding grasp of information technology concepts and processes
• Strong problem-solving abilities and the capability to manage multiple projects simultaneously.
• Ability to be a data driven decision maker that understands how to analyze, visualize, and present complex data
• Excellent organizational, communication, and leadership skills.
• Ability to travel up to 25%

Assets:

• Relevant certifications (e.g., Certified Business Analysis Professional (CBAP), PMI-PBA, or Agile certifications) are a plus.
• Experience in SaaS, grants management, and/or with the public sector

Location:

This position will be hybrid Tues/Wed/Thurs in our Oakville, ON office.

AI Mindset at Euna Solutions
We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

What It's Like to Work at Euna Solutions


At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.  

Here are some of the perks that Euna employees enjoy:  

💵 Competitive wages  
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.  

🧘‍♀️ Wellness days  
What’s better than a long weekend?  An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.  

🙌 Community Engagement Committee  
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.  

🕰 Flexible workday  
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.  

💰 Benefits  
Ask us for a copy of our health and dental benefits!  

🎉 Culture committee  
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.  
 

About Euna Solutions

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com.   

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/    

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.  

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.