Transit Vehicle Maintenance Business Analyst

*We are accepting applications from all qualified candidates, including the general public and King County Employees*

King County Metro Transit has an exciting opportunity for two Business Analysts to join the Vehicle Maintenance Data Management (VMDM) team. These fast paced and collaborative roles are part of the Technical Services team that is integrating the new yard telematics software and Enterprise Asset Management System (EAMS) for our division.

As part of the Technical Services team, you’ll navigate employees through end user support and training, improve system processes, coordinate employee Pick and Shakeup activities, troubleshoot technical issues, manage application upgrades and lifecycles, and support technology projects. The data and reporting you produce will be essential to guiding decisionmakers, as the quality and accuracy of our business strategies depend on the insights provided by our analysts.

 Recruitment Details: This recruitment will be used to fill two (2) Term-Limited Temporary/ Special Duty Assignment (TLT/SDA) Business Analyst positions within the Vehicle Maintenance Data Management team.  These positions have an expected duration of approximately 17 months with the possibility of extension. This recruitment may be used to generate an eligibility list for future TLT, SDA, or Career Service vacancies that may occur in this classification and workgroup. If created, the list would be valid for 12 months from the posting date above and may be utilized at the discretion of the hiring authority.   

 Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As a Vehicle Maintenance Business Analyst, you will also:

System Design, Testing, and Implementation: 

Data, Reporting, and Analytics:

Training/ Supporting others

We are looking for candidates who meet the following minimum qualifications:

• Any combination of education, experience, and training that provides the required knowledge, skills, and abilities to perform the work; such as:
  • At least two (2) years of related experience in business process analysis and improvement, including demonstrated facilitation and leadership skills.
  • A Bachelor’s degree in Business, Public Administration, Information Systems and Technology, Statistics, Data Analytics, or a closely related field.

• Experience leading teams, training adult learners, and onboarding staff on business systems such as vehicle maintenance, asset management, and/or telematics tools.
•  Skill in presenting information clearly in group settings, one-on-one, and in written materials; skilled at translating technical concepts for non-technical users and adapting communication style to best serve diverse audiences.

• Experience developing, maintaining, and interpreting complex operational, financial, labor, maintenance, or inventory reports; strong ability to analyze large datasets and provide actionable insights.
• Strong analytical and problem-solving skills, including root cause analysis, evaluating options, and making data driven recommendations to resolve complex operational or system challenges.
• Ability to design, test, validate, and implement system enhancements, upgrades, interfaces, and workflow improvements; understanding of system integrations and data flows.
• Skill in mapping, analyzing, and improving business processes, workflows, and operational procedures; familiarity with Lean, Six Sigma, or other process improvement methods.
• Proficiency with Microsoft Office tools (Word, Excel, Outlook, Teams, and SharePoint)  
• Ability to support change management efforts and integrate new systems or tools into operational workflows.
• Strong customer -service and interpersonal skills, with the ability to work effectively with diverse users, stakeholders, and teams; able to maintain confidentiality, tact, diplomacy, and professionalism.
• Ability to work independently and collaboratively, manage multiple priorities, and maintain effective working relationships across multidisciplinary teams.
• Demonstrated integrity, initiative, accountability, reliability, and strong organizational and project management skills.
• Strong organizational skills, initiative, and ability to manage multiple responsibilities and competing priorities in a diverse, fast paced environment.

Desirable qualifications include (but are not required):

•  Experience providing end user support and technical problem resolution for relational database systems, including troubleshooting complex issues and working with IT teams or vendors.
• Experience with inventory, financial, or large fleet management systems and related operational workflows.
• Experience with asset management systems, yard telematics, GPS based fleet tracking, dispatch systems, or other fleet/transit/vehicle maintenance applications.
• Proficiency with SQL, Oracle/EBS, Power BI, Business Objects, BI Insights, or similar BI/reporting tools for building dashboards, reports, and data models; experience working with large datasets.
• Experience leading system related projects, including requirements gathering, documentation, testing, and implementation.
• Knowledge of Lean, Six Sigma, performance auditing, quality assurance methods, and diagnostic/evaluation tools.
• Understanding of statistical concepts, group dynamics, and change management principles.
•  Experience with content management, including creating, organizing, publishing, and maintaining digital content for others.

SPECIAL REQUIREMENTS:

• Ability and willingness to be available to provide end-user support via phone and on-site on a rotational 24/7 on-call basis.
• Must be able to travel to worksites throughout the County in a timely manner, including in situations where public transportation is not available.

TO APPLY:  If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact Emily Clark (She/Her), Senior Talent Advisor, at EmClark@KingCounty.gov.

Required application materials:

1. Submit an online King County application at www.kingcounty.gov/jobs with all relevant work history going back at least 5 years (or more, as needed include all relevant experience). Include your current job and thoroughly describe all current and previous job duties and responsibilities, dates of employment for each position held, and reasons for leaving explained clearly.
2. Thoroughly respond to all required supplemental questions in the application.
3. Write and attach a cover letter that explains why you are interested in this specific position, and how you meet or exceed the qualifications for the role.

NOTE: Applications that do not include the required materials may be rejected as incomplete and will not advance in the process. Additional attachments, such as resumes, will not be reviewed. Please ensure all relevant information is included in the application materials listed above.

Selection Process: Application materials will be screened for competitiveness, completeness, and written communication skills. The employment history detailed in your application must validate and support any experience mentioned in response to supplemental questions and/or in the required cover letter. The most competitive candidates may be invited to participate in one or more interviews. Offers and start dates will be finalized after completing any required pre-employment screening processes, such as reference checks and/or internal record reviews.  

Work Location: This is a hybrid position that includes days in the office as well as telecommuting. The main worksite for this position is King Street Center (201 South Jackson St, Seattle WA 98104), although some on-site work at various Vehicle Maintenance bases and other King County offices may be required. Starting in May 2026, there will be a minimum of three days per week required in the office. The ratio of remote to onsite work will be dependent on business needs and is subject to change. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. 

Work Schedule: These positions are exempt from the provisions of the Fair Labor Standards Act and are not eligible for overtime. Typical work hours vary between 7:00 AM and 5:00 PM, Monday through Friday. Variations in hours are occasionally necessary to provide end-user support at Vehicle Maintenance locations on swing or graveyard shifts, and to participate in a 24/7 on-call rotation as scheduled.

Union Representation / Classification Code / Grade: Business Analyst / 2811100/ Grade 62

Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Need help with your application?

• Applicants who are unable to apply online should follow the instructions at Application FAQ’s- King County.
• For technical support related to accessing or completing your application, contact the Government Jobs' applicant support team for assistance during regular business hours: +1 855-524-5627 or email support@neogov.com.
• The King County Workforce Development page offers free guidance, resources, and checklists to help candidates present their skills and experience competitively for King County recruitments. We encourage you to visit the General Career Resources section on their website for more tips.
• For questions regarding this recruitment please contact the recruiter, Emily Clark (she/her), Senior Talent Advisor: emclark@kingcounty.gov or 206-477-8373.