TW-Specialist: Full-Time and Part-time
Apple
1 day ago
Full-time
On-site
United States
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.\\n\\nAs a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.\\n\\nUnderstand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.\\n\\nSupport your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.\\nMaintain accuracy and follow guidance.\\n\\nPerform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.\\n\\nContribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.\\n\\nDemonstrate Apple’s values of inclusion and diversity in daily activities.
在遵守當地法律和任何已核准配套措施的情況下，你應能夠根據業務需求排班工作，這可能包含在夜間、週末和國定假日在直營店上班，而且可靠地依照班表出勤。\\n你也應精通當地語言的說寫能力。
你能夠：\\n展現對 Apple 產品與服務的知識。 \\n根據顧客需求量身打造解決方案，並與他們有效溝通。\\n在步調快速的環境中工作，經常需要同時支援多位顧客。\\n在團隊環境中共同合作，展現出能與其他團隊成員一起面對問題及承擔責任。\\n懷抱好奇心，隨時樂於向他人學習和協助彼此成長。\\n學習並加深你對 Apple 產品和服務以及第三方產品的了解，以提升顧客體驗。\\n值得信賴，能夠妥善處理敏感或機密資訊，堅守 Apple 的核心價值理念。
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.\\n\\nUnderstand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.\\n\\nSupport your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.\\nMaintain accuracy and follow guidance.\\n\\nPerform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.\\n\\nContribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.\\n\\nDemonstrate Apple’s values of inclusion and diversity in daily activities.
在遵守當地法律和任何已核准配套措施的情況下，你應能夠根據業務需求排班工作，這可能包含在夜間、週末和國定假日在直營店上班，而且可靠地依照班表出勤。\\n你也應精通當地語言的說寫能力。
你能夠：\\n展現對 Apple 產品與服務的知識。 \\n根據顧客需求量身打造解決方案，並與他們有效溝通。\\n在步調快速的環境中工作，經常需要同時支援多位顧客。\\n在團隊環境中共同合作，展現出能與其他團隊成員一起面對問題及承擔責任。\\n懷抱好奇心，隨時樂於向他人學習和協助彼此成長。\\n學習並加深你對 Apple 產品和服務以及第三方產品的了解，以提升顧客體驗。\\n值得信賴，能夠妥善處理敏感或機密資訊，堅守 Apple 的核心價值理念。