26-029 - Sr Business Analyst Servicenow HR

Job Description

Title: Sr Business Analyst ServiceNow HR - 26-029

Resume Due Date: Wednesday, May 20th, 2026 (5:00PM EST)

Number of Vacancies: 1

Level: MP4, $85- $100/hr INC

Duration: 24 Months

Hours of work: 35 Hours   

Location:  1908 Colonel Sam Drive, Oshawa (Hybrid – 3 days remote)

Job Overview

• Collaborate with stakeholders across IT, HR, SIR departments to elicit, document, and prioritize business requirements
• Candidate must have strong ServiceNow experience as a BA, create user stories and navigate ServiceNow, develop workflows
• Conduct workshops and interviews to understand business processes and identify areas for improvement
• Ensure that requirements are clearly articulated and aligned with business objectives
• Write clear and concise user stories with well-defined acceptance criteria
• Ensure that user stories are understood and agreed upon by both the development team and stakeholders
• Break down high-level requirements into smaller, actionable pieces
• Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives
• Work closely with the development team to ensure timely delivery of user stories.
• Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals
• Collaborate with the ServiceNow development team to design solutions that meet business needs
• Ensure that proposed solutions are technically feasible and aligned with best practices
• Coordinate and participate in testing activities, including the development of test plans and scripts
• Maintain comprehensive documentation of requirements, processes, and solutions
• Provide training and support to end-users as needed
• Automate major ServiceNow Modules using ServiceNow ATF application

Qualifications

• Experience: 3-5 years of experience as a Business Analyst, in ServiceNow leading HRSD stories as the primary focus, ITSM as secondary
• Education: Degree or diploma in Information Technology, Business Administration, or related field.
• Proficiency in ServiceNow, particularly in IT, HR, and SIR modules.
• Strong understanding of agile methodologies and practices.
• Experience creating user stories and acceptance criteria.
• Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
• Experience with ServiceNow Agile 2.0.
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