Business Analyst

Project / Job Description

Project Name: Digital Shared Services

Role: Business Analyst

Project Description:
Digital Shared Services, a Shared Health service, supports healthcare delivery transformation through information and communication technology initiatives. The focus is on improving efficiency and effectiveness of information management and communication technology processes across the provincial health sector.

Key Responsibilities:

• Support information system implementation projects
  
• Perform business analysis and process mapping activities
  
• Document customer/business requirements
  
• Identify business capability gaps
  
• Analyze healthcare service delivery processes
  
• Work with clinical stakeholders
  
• Develop project scope, project plans, and schedules
  
• Map and analyze ITIL-based healthcare processes and performance metrics
  
• Deliver end-user training and create training materials
  
• Work with Altera Sunrise healthcare solutions
  

Requirements

Mandatory Requirements

• Valid PRINCE2 Foundation or PRINCE2 Practitioner certification
  
• Degree, Diploma, or Certification in Business Analysis
  

Preferred / Scored Certifications

• Valid Prosci Certification
  
• Valid ITIL Foundation or ITIL Practitioner certification
  

Experience Requirements

• 10+ years of experience in analyst roles supporting information system implementation projects
  
• Strong experience in process mapping and business process analysis
  
• Experience documenting customer requirements and business processes
  
• Ability to identify business capability gaps
  
• Minimum 2 project examples from acute care environments
  
• 6+ years of healthcare project implementation experience
  
• Experience analyzing healthcare service delivery processes
  
• Experience working with clinical stakeholders
  
• 3+ years of project management or project lead experience
  
• Experience developing project scope documents, project plans, and schedules
  
• 2+ years of healthcare process mapping and analysis within an ITIL environment
  
• Experience working with performance metrics and service delivery analysis
  
• 5+ years supporting information system training initiatives
  
• Experience delivering end-user training
  
• Experience developing training materials and user documentation
  
• 4+ years of experience with the Altera Sunrise suite of solutions in a healthcare environment