Business Analyst- Expert

Job Description

The analyst partners with leadership, field operations, engineering teams, AWS/cloud architects, and vendors to ensure the solution meets modernization objectives, improves reliability, restores NFC/contactless acceptance, and integrates cleanly with DMV enterprise systems.
Lead elicitation and validation of business, functional, non‑functional, and compliance requirements for cloud‑hosted cashiering, payment processing, device management, and financial reporting.
Translate modernization drivers—such as PCI DSS compliance risks, device management constraints, and reconciliation issues (duplicate charges, refund delays)—into actionable requirements.
Develop user stories, acceptance criteria, workflows, data‑flow diagrams, and integration specifications for an integrated AWS‑hosted point-of-sale solution.
Support UAT cycles, validating performance, stability, customer‑experience improvements, and compliance outcomes.
Evaluate sync processes between cloud POS, DMV backend systems, and enterprise financial platforms.
Support phased statewide rollout preparation, including pilot plans, training coordination, device estate planning, and operational readiness.