Business Analyst - Level 1

Job Title: Junior Business Analyst
Location: Cobourg, Ontario
Department: Administration / IT
Reports To: VP of Finance
Salary Range: $56,400 – $84,600 annually

Join HTM Insurance

HTM Insurance is seeking a motivated and detail-oriented Business Analyst – Level 1 to support our growing organization. In this role, you will collaborate with internal teams to troubleshoot technical issues, maintain key systems, and identify opportunities to improve business processes.

This is an excellent opportunity for someone looking to build a career at the intersection of business and technology while gaining valuable experience in the insurance industry.

What You’ll Do

System Support & Troubleshooting

• Provide day-to-day support for our insurance system (Cognition+), including user access, security settings, workflows, and system configuration
• Maintain and update system settings, including data imports and operational adjustments
• Troubleshoot issues related to system-generated reports and statistics
• Identify recurring issues and contribute to long-term system improvements

Desktop & Software Support

• Assist staff with technical issues involving computers, printers, phones, and related equipment
• Provide support for Microsoft Office and other commonly used software
• Deliver hands-on assistance to minimize operational disruptions

Process Improvement & Collaboration

• Work with departments to understand their technology needs
• Analyze business processes and recommend improvements
• Help implement solutions that enhance efficiency and performance

Documentation & Training

• Create and maintain user guides and process documentation
• Support training initiatives to promote effective system use and data security best practices
• Assist in onboarding staff to new tools and technologies

Website & Tools Maintenance

• Support updates and maintenance of the company website
• Develop and maintain internal tools such as Excel-based applications and online quoting systems

Technology Monitoring & Research

• Stay up to date on emerging technologies and industry trends
• Evaluate tools and systems that can improve operations and customer experience

What You Bring

• Post-secondary education college diploma or university degree in a related field or equivalent experience
• Insurance (mutual) industry experience 
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Office and general desktop support
• Experience with insurance systems (such as Cognition+) is an asset
• Why Join HTM Insurance?

• Competitive salary within the range of $56,400 – $84,600
• Career growth and professional development opportunities
• Gain valuable experience in the insurance industry
• Work in a collaborative and supportive team environment
• Develop transferable administrative and professional skills
• Opportunities to attend industry events and training sessions
• Support for CIP designation

Inclusion & Accessibility

HTM Insurance is an equal opportunity employer committed to diversity, inclusion, and accessibility. Accommodation is available throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).