CBO Network Manager, SDoH

Summary/Position Objectives:

This position helps to develop and implement a community-based organization/social care network for the Population Health/SDoH programs at Maryland Physicians Care to improve health outcomes of MPC members. This role is responsible for fostering and retaining community partnerships for our social service network, development of strategies to address gaps specific to MPC’s population’s social needs, and analyze, track, and report data metrics for the community-based organization/social care network.

About Maryland Care Management, Inc. (MCMI)

Maryland Care Management, Inc. (MCMI) manages Maryland Physician Care's (MPC) statewide provider network of hospitals and physicians. Maryland Physicians Care has been providing services to the HealthChoice Medicaid populations since 1996, and we are proud of our footprint in the community. With over 230,000 members, MPC consistently has been one of MD's largest Medicaid-managed care organizations.

Why join us?

MCMI recognizes the importance of flexibility and offers multiple work arrangements. Along with competitive pay, we offer excellent benefits (medical, dental, and vision plans, 100% employer Term Life Insurance, Short and Long-Term Disability, 401k Employer Match up to 4%) as well as 20 days of PTO, and tuition assistance/professional development plans. 

Your future colleagues at MCMI are welcoming, friendly, and eager to help each other succeed. We are committed to Diversity, Equity, and Inclusion, providing organizational-wide social opportunities, and constantly improving our ongoing efforts to positively impact our members' lives.

Essential Functions:

• Develop the Community Based Organization (CBO) network strategy and implementation, specifically focused to address the MPC population/subpopulation social needs.
• Maintain cooperative relationships with the CBO network.
• Develop and maintain cooperative working relationships with agencies and organizations interested in addressing social needs.
• Develop and implement referral tracking/invoicing processes and train CBO partners in processes.
• Validate and maintain demographics information for strategic CBO partners within curated network.
• Ensure communication activities are based on principles, methods, and best practices.
• Use data and analyses to track and report network metrics and to identify gaps/issues within the CBO network.
• Complete assigned contract deliverables, including required reports, within established timeframes.
• Manage project work, as needed, including quality assurance and deliverable compliance.

Secondary Functions:

• Work from home position. Must be available and willing to travel up to 35% of the time to meet with community-based organizations and partners, and for in-person team meetings.
• Participate in other MPC committees as determined.
• Observe confidentiality of health records in accordance with MPC policies and procedures.

Knowledge and Skills:

•  Excellent verbal and written communication skills; strong business analytical skills; strong project management skills.
•  Experience with Microsoft Office Suite, with proven expertise in Microsoft Excel.

Education and Work Experience:

• Bachelor’s or advanced degree in health-related field or community health or services
• A minimum of 3 years’ recent work-related experience in public health/community-based setting or equivalent combination of education and experience.
• Social Care Network/CBO development experience.

EEOC Statement: 

Following applicable federal, state, and local laws, MCMI prohibits discrimination in employment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by law. This commitment extends to all aspects of employment, including hiring, promotion, compensation, benefits, training, social and recreational programs, and all other conditions and privileges of employment. 

As a healthcare organization, we recognize the vital importance of inclusivity in delivering quality care to our patients. We strive to foster an environment where individuals of all backgrounds feel respected, valued, and supported. We aim to better comprehend the unique needs of our patients and provide healthcare services that are culturally competent and sensitive. 

We encourage candidates from all backgrounds to apply and join us in our mission to provide compassionate and inclusive healthcare. We believe that a diverse workforce enriches our organization and allows us to better understand, connect with, and serve our diverse patient population.