Centralized Baggage Service Representative - Houston International Airport (IAH) - $15 hourly PART TIME & FULL TIME Opportunities
Hallmark Aviation Services
Part-time
On-site
Houston, Texas, United States
Proficient in all Baggage Service-related functionality
- In depth knowledge of World Tracer (W/T) to include creating, amending, and closing AHL, DPR, OHD files
- Performs daily proactive/reactive communication with passengers
- Clear expedited and left behind baggage through US Customs and sets up local and FedEx deliveries
- Maintain inventory of OHD baggage
- Register lost and found items in W/T, maintain documentation and follow-up with passengers
- Sweep the bagroom and the departure pier daily to action the left behind or late receive interline baggage
- Send W/T forwarding messages for all bags that are being expedited from the port
- Respond timely to emails, telexes, and phone calls
Required Skills
- Basic Math
- Long periods of standing
- Lifting, pushing, pulling, and carrying up to 70 lbs
- Constant interaction with passengers and management
- Constant telephone and computer usage
- PC basics (Word, PowerPoint, excel, etc.)
- Organizational talents
Required Experience
- Personal profile
- Social competence
- International behavior
- Stress resistance
- Readiness to travel (flexibility)
- Opens for new ideas and innovative products
- Flexibility in resolving conflicts constructively
- Eager to learn new skills
- Organized and logical thinker
- Make quick and rational decisions
- Problem Solving
- Ability to adapt quickly to unforeseen situations
- Effective communication skills and good listening skills
- Able to multi-task and carry out duties in a dynamic environment
- At least 18 years of age, high school graduate or G.E.D equivalent.
- Must be able to pass the drug test & obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
- English proficient, other languages are a plus.
- Computer savvy