Desktop Support Intern

For more than 50 years, Photronics has been a global leader in photomask technology — enabling the innovation behind smartphones, computers, automotive electronics, and countless other devices used every day. Our success is driven by advanced technology, strong customer partnerships, and most importantly, our people.

Join Photronics and be part of a collaborative, high-tech manufacturing environment where learning, engineering excellence, and continuous improvement are core to everything we do.

Application Deadline 

Applications will be accepted through April 15, 2026. We encourage interested candidates to apply before the deadline as applications will be reviewed on a rolling basis.

Position Summary

The Desktop Support Intern will support our global desktop support function by assisting with hardware lifecycle management, imaging and deployment, user onboarding workflows, and ticket resolution analytics. This role works under the guidance of the IT Infrastructure team to improve overall end-user experience.

Duration

•  10 -12 weeks 

Responsibilities

• Develop a streamlined devicerefreshprocess to improve hardware deployment efficiency.
• Assist with hardware lifecycle management, including imaging, deployment, and decommissioning.
• Support user onboarding workflows and provide technicalassistancefor new hires.
• Analyze ticket resolution data toidentifycommon issues and suggest process improvements.
• Create documentation or automation tools that improve efficiency and end-user experience.
• Provide basic troubleshooting for Windows and O365 environments.

Qualifications (knowledge, Skill & Qualification) 

• Proficiency in Excel and experience with Power BI or Tableau.
• Familiarity with Windows operating systems and Microsoft O365 suite.
• Basic technical troubleshooting skills.
• Strong customer service aptitude and verbal communication skills.
• Ability to work collaboratively in a team-oriented environment.

Education

Equal Opportunity Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to providing reasonable accommodation for team members’ disabilities and religious beliefs or practices.

Agency Notice: Photronics does not accept unsolicited resumes or outreach from search firms or employment agencies. Please, no phone calls or emails to any employee regarding this opening. Resumes submitted outside of our approved agency engagement process will be considered the sole property of Photronics, and no fees will be paid if such candidates are hired. Only agencies with a valid agreement in place with Photronics and assigned to this role may submit candidates.