Facilities Project Manager

WHO WE ARE

We are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we're headed to the moon with a simple mission - to make people feel good. While no one on the team is quite like the other, it's our common values that keep us united.

• Be Authentic and Humble
• Act with Integrity
• Bring Good Energy
• Achieve as a Team
• Get Extraordinary Results
• Inspire with Hospitality

ABOUT THE FACILITIES PROJECT MANAGER

The Facilities Project Manager leads and supports facility-related rollouts, capital and reactive projects, and operational upgrades across a multi-site restaurant portfolio. This role is responsible for end-to-end project execution from sourcing and scope development through vendor vetting, scheduling, logistics, stakeholder communication, and closeout.  Ensuring work is delivered on time, within budget, and to brand/quality standards. The Project Manager partners closely with Design to align all work to company specifications, finishes, and equipment standards, serving as a key liaison to maintain consistency across locations.

TO BE SUCCESSFUL YOU MUST

• Lead the full project lifecycle for Facilities initiatives across all locations, including planning, execution, and closeout.
• Manage capital and reactive projects such as equipment/furniture replacements, repairs, relocations, and site upgrades.
• Develop clear scopes of work, project plans, timelines, and resource needs in partnership with the Director of Facilities.
• Identify risks early, propose solutions, and keep projects moving while minimizing operational disruption.
• Maintain accurate project documentation, schedules, approvals, change logs, and closeout records within ServiceChannel and shared trackers.
• Conduct post project reviews to capture learnings and improve future programs.
• Source, evaluate, and recommend vendors and contractors that meet company standards for quality, safety, pricing, and responsiveness.
• Lead bid processes, review proposals, and confirm vendor qualifications, insurance, and compliance.
• Monitor vendor performance through ServiceChannel scorecards, work order outcomes, and audit results, and address issues to ensure accountability.
• Schedule work with vendors and site leaders, confirming timelines and readiness in advance.
• Use ServiceChannel to create and manage work orders and proposals, track progress, and ensure required updates are completed by vendors.
• Partner with Design to ensure all projects follow company specifications, finishes, equipment standards, and brand requirements.
• Communicate any variances to Design and Facilities leadership and secure approvals when changes are required.
• Forecast project costs, track spend, and maintain accurate budget reporting throughout the year.
• Flag budget variances early and recommend corrective actions to stay on plan.
• Travel to sites up to 50 percent to oversee projects, confirm readiness, and verify quality of completed work.
• Serve as the onsite point of contact for high impact or complex projects.
• Support Facilities audits by coordinating schedules, preparing materials, and completing or assisting with onsite reviews using ServiceChannel.
• Support preventive maintenance and recurring service programs by confirming scope, frequencies, and vendor compliance in ServiceChannel.

WHY YOU'LL LOVE UPWARD PROJECTS

• Excellent benefit and compensation package
• Paid time off and earned paid sick time
• Fitness discount programs
• 401K with company match
• A people focused culture united by our shared values
• Unlimited growth opportunities, with several new restaurant openings
• Having a voice. We provide empowerment and influence to all our team members
• Opportunity to build deep, meaningful, and lasting relationships with colleagues
• Recognition and rewards for your hard work and tenure
• Generous meal benefit program

• High school diploma or GED required.
• Bachelor’s degree in Construction Management, Facilities Management, Business, or a related field is a plus but not required.
• or construction management, with responsibility for leading projects from planning through closeout.
• Proven experience managing multi-site rollouts and projects, including tracking scope, schedule, budget, and quality.
• Retail or restaurant experience is strongly preferred.
• Demonstrated ability to source, vet, and manage vendors and contractors, including bid reviews, compliance verification, and performance follow up.
• Strong logistics coordination skills across multiple locations, including scheduling, site readiness, procurement, and field execution.
• Proven experience partnering with Design to ensure projects align with company specifications, finishes, and equipment standards.
• Budget management experience, including forecasting, tracking spend, and coordinating with Finance on approvals and reporting.
• Comfortable traveling up to 50 percent and working on site in active restaurant environments.
• Proficient with Microsoft Office and Google Workspace, especially spreadsheets for trackers, budgets, and reporting.
• CMMS experience is a plus but not required, with ServiceChannel familiarity preferred.