Internal Sales & Support (Salon Success Partner)

Overview: The Salon People – Aveda Florida, based in St. Petersburg, Florida is seeking a remote Salon Success Partner handling internal sales and support who is located in Hammond, LA to join our team! We are looking for someone who has the passion to serve as the voice of our company for our salon partners, building meaningful relationships, handling inbound calls, placing orders with accuracy and efficiency, and identifying opportunities to grow each salon’s business through thoughtful recommendations and upselling. This role requires someone who is warm, professional, detail-oriented, and highly organized, with the ability to move quickly while maintaining a high level of care and service.  Candidates must have the space and ability to work from home in a quiet area designated as their office, although they may be required at times to work or train at other locations.  The starting hourly range for this role is $20 - $22 per hour.

About The Company: As a company, we are Hair Stylist (Aveda Artist) Centered! We believe in the power of the Aveda Artist, and it is our role to inspire, educate, and coach, to support them to ensure that their guest experiences are second to none and their guests look and feel better after encountering them! In this role, the objective is to ensure salons are fully stocked with Aveda professional and retail product, so that the products are readily available that the stylists use on their guests in the salon and prescribe for their guests for home care, so they can maintain their beautiful look at home. Our salons rely on great product sales for profitability through stylists’ impeccable consultations, education, and product recommendations of products they can easily purchase on site. In our core business, we offer our salons tools and best practices to grow and sustain themselves as small business owners and to develop their teams to their full potential. We are aligned with AVEDA’s mission of ethical and sustainable business practices, and we share Aveda’s exceptional standards of quality products, treatments, and guest care. Be part of an entrepreneurial, thriving organization that offers career growth opportunities for high-performing team members.

Job Description

Responsibilities & Benefits

Primary Responsibilities 

· Serve as the primary point of contact for inbound salon calls, and outbound calls as needed for follow-up

· Facilitates any other inbound customer requests

· Drive sales Revenue via replenishment orders

· Ensure all orders are complete, correct, and aligned with salon needs

· Accurately enter and process salon orders in a timely manner

· Launch/promotion participation

· Identify opportunities to recommend, upsell, and maximize each order

· Build relationships with salon in our Aveda Network through consistent, positive interactions

· Provide product guidance, promotions, and “what’s new” updates

· Manage multiple tasks simultaneously while maintaining composure and professionalism

· Utilize Excel and internal systems to track orders, opportunities, and follow-ups

· Maintain CRM for all customer attributes

· Communicate clearly with internal teams to resolve issues quickly

· Partners with the sales team to meet and exceed customer’s service expectations

· Communicate with our pick-n-pack vendor and/or UPS regarding challenges such as damages, lost boxes, claims, and shipping

· Occasionally assist with preparation of events or other miscellaneous tasks upon request 

What Success Looks Like

· Orders are placed quickly, accurately, and without errors

· Every call feels professional, warm, and solution-oriented

· Salons feel supported, valued, and guided—not just “processed”

· Opportunities to grow orders are consistently identified and acted upon

· Strong organization and follow-through with minimal oversight

· Contribute to helping the company meet their sales goals

Benefits

· Medical, Dental & Vision and other Benefits.

· Employer Paid and Voluntary Life Insurance

· 401k Plan

· FSA Plans Voluntary Contribution (Health & Childcare)

· Employee Assistance Program (EAP)

· Paid Holidays

· Other Paid Time Off

· Competitive Pay

· Reduced product cost.

· Adjusted Summer Hours on Fridays

 Equal Opportunity Employer

All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, or gender identity.

 Job Requirements & Our Guiding Principles

General Requirements & Minimum Qualifications

· Minimum of High School diploma, preferable a minimum of one year certificate from college or technical school. 

· Preferable six months of related experience and/or training; or equivalent combination of education and experience. 

· Proven customer support or client service representative experience

· Must be familiar with call center systems.

· Strong verbal communication with a clear, confident, and pleasant phone presence and active listening excellence

· Committed to providing outstanding customer service and strive for “no wait times” for inbound callers, with a quick call back, if unable to immediately take and process an inbound call

· Natural ability to build rapport quickly

· Proven ability to upsell or recommend additional products/services

· High attention to detail and accuracy

· Ability to multitask in a fast-paced environment, prioritize, and manage time effectively

· Strong organizational and time management skills

· Computer literate, business writing and communication skills

· Ability to learn new technology and programs quickly to include, but not limited to Sales Force, inbound/outbound call systems, mail chimp, Canva, Event Spark, Power Point and other office suite tools. 

· Proficiency in Microsoft Excel (tracking, organizing, basic formulas)

· Comfortable working with order entry systems/CRM tools

· Must be willing to travel to assist with an occasional event.

· Physical & Operational Requirements: 

     - Ability to lift up to 40 pounds and to transport own luggage while traveling.

     - Ability to pack, unpack, and organize materials and tools, if needed.

     - Home office space/work area that may be closed off to other distractions.

     - Ability to stand and assist with event setup when needed

Preferred Additional Qualifications (but not mandatory)

· Previous inside sales or call center experience

· Experience in the salon, beauty, or retail industry

· Familiarity with inventory, order management systems, and CRM systems

· Knowledge of Aveda products and experience in the Aveda network a plus

· Sales Force experience

Personal Traits Needed:

· Kind and service-minded

· Quick thinker and problem solver

· Detail-obsessed (accuracy matters)

· Energetic and engaging voice/presence

· Accountable and dependable

· Team-oriented with a “how can I help?” mindset

· Thrives with multi-tasking

Our Guiding Principles

These Principles are a set of Values that establish our framework for expected behavior and decision making. 

1. At our Core, we embody Integrity, Quality, and Ownership

2. We have a “Standard of Excellence” with everything we touch and are intentional with everything we do. Our goal is to be the best representation of Aveda on the Planet.

3. We are kind, caring, and loving.

4. We serve from the heart.

5. We put other people first.

6. We all do windows.

7. We are highly accountable, and in it to win it!

8. We do what we say, and we say what we do.

9. We are agile and flexible.

10. We fail faster to succeed sooner.

11. We honor diversity and mutual respect.

12. We may not always be in agreement, but we are always in alignment.

13. We are working toward the Ultimate Life Balance - #Selfcare

14. Relationships are at the heart of everything we do.

A “Winning Formula” that starts with YOU!

Our Success is Your Success. When YOU succeed, we succeed right behind YOU!

15. We Celebrate, Celebrate, Celebrate!