Job Summary

Responsible for supporting existing applications, testing, ensuring applications meet the business requirements, and identifying and communicating issues with the software development team. The IT Business Analyst will lead technical projects and programs that will interpret, affect, and implement management and operational policies and affect IT and business operations. Assignments will span all levels of duration, budget, complexity, and risk.

Key Interactions

G&H Employees, G&H executive leadership, senior client leadership, mariners, industry associations, and 3^rd party vendors

Job Responsibilities, Required Knowledge, Skills

Ability to continuously communicate effectively and professionally
Ability to maintain confidentiality in all matters and areas of the organization
Ability to manage multiple demands simultaneously while maintaining service standards
Ability to understand and execute complex oral and written instructions
Ability to work independently with minimal or no guidance
Adhere to all company policies and procedures
Create and maintain requirements traceability matrices
Create technical documentation and evaluate existing documentation for completeness and accuracy
Develop, document, and maintain test scripts/cases, plans, and procedures for the assigned software
Encourage data-driven decision-making in the delivery of projects
Ensure implementation of new or changed functionality meets all defined needs and does not result in negative side effects
Ensure that projects and applications are adopted by the relevant teams
Ensure that projects meet requirements and goals and fulfill end-user requirements
Establish strong working relationships across the business
Excellent written and verbal communication skills
Execute testing of the various builds, including integration, functional, regression testing, and performance tests
Identify and resolve system issues
Identify, troubleshoot, and resolve customer issues
Interact with multiple teams for testing and understanding business requirements
Interpersonal skills include self-awareness and the ability to deal professionally with others, and always make professional judgments
Isolate, replicate, document, and communicate issues as they arise
Maintain confidentiality regarding the information being processed, stored, or accessed
Manage various projects concurrently
Must be a team player and support the mission, vision, and goals of G&H Towing and the department
Must be service-oriented and customer-centric to all internal and external customers
Proven ability to troubleshoot, test resolutions, and escalate common issues
Proven analytical and problem-solving skills
Strong communication, organizational, analytical, time management, problem-solving, and planning skills
Translate user requirements into system requirements and functional design specifications.
Work closely with business leaders and technical teams to ensure that requirements are clear and complete, implement solutions that meet requirements, and ensure that test scripts are complete and will fully test the application

Education & Experience

A High school diploma or GED is required; an advanced degree in a technical or business field is preferred; extensive experience may be considered in lieu of education
A minimum of three (3) years of direct experience in information technology, data analysis, or project management
Ability to adjust priorities and execute tasks in a high-pressure environment
Ability to investigate and analyze information to draw conclusions
Ability to plan, implement, test, and troubleshoot software
Attention to detail and problem-solving skills
Excellent interpersonal skills
Experience in business process analysis, requirements definition, and documentation, and proven competency in delivering high-quality solutions
Proven ability to adapt to new systems quickly
Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines

Required Licensure & Certifications

Requires an active and valid driver's license

Working Conditions

Work hours will be assigned based on business needs; however, work hours will typically be Monday-Friday from 8:00 am to 5:00 pm. By request from the department manager or department director. Work hours may include irregular hours to assist in completing special tasks or assignments
Out-of-regional travel may be required to attend training, seminars, or work-related events

Work will be performed in the office or remote setting if the job can support remote work and is approved by the department manager, department director, or executive

Special Projects

Assist the management and or executive team when requested to complete special projects and complete all assignments within a negotiated time frame established by the department manager

Completion of other duties as assigned by the department manager, as it relates to the program and position

Behavioral Competencies

Time Management

Candidate is comfortable with goal setting and working in a team setting
Excellent time management skills and ability to multitask and prioritize work

Teamwork

Candidate is autonomous, self-motivated to complete work-related tasks and solve problems, reliable, customer service oriented, and intrinsically driven to collaborate with and help the organization achieve the overall department visions and goals
Candidate should be comfortable working autonomously and as a team, while always maintaining professionalism
Candidate understands the urgency of ensuring business continuity and will set and manage reasonable expectations for stakeholders regarding the resolution of issues.

Listening

Candidate must be able to understand and act upon verbal direction or explanation of support needs

Resourcefulness

Candidate will not hesitate to creative or innovative ideas that will yield efficiency or providea resolution to needs or problems.
Candidate will be proactive, working cross-functionally as needed to provide answers and solutions

Essential Job-Related Physical & Mental Requirements

Physical:

Ability to ascend and descend stairs
Ability to bend, twist, kneel, stoop, and or reach for items
Ability to detect and write effectively
Ability to handle objects
Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
Ability to hear with or without aid
Ability to move around within an office setting and or other locations as needed
Ability to operate office equipment
Ability to push, pull, and or squat
Ability to remain in a stationary position for long periods
Ability to transport, adjust, and or move items up to 25 lbs
Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting

Mental:

Ability to accept constructive criticism
Ability to anticipate needs
Ability to cultivate a positive working environment
Ability to express oneself clearly and effectively, orally and in writing, and use ethical and professional judgment
Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public, including providing professional courtesy, tact, decision-making skills, prompt responsiveness, efficiency, and courteous customer service and assistance to all
Ability to maintain regular attendance
Ability to meet deadlines
Ability to be professional and use professional judgment 100% of the time
Ability to multitask and plan time efficiently 100% of the time
Ability to perform job description and duties with minor supervision
Ability to reason and analyze effectively
Ability to solve practical problems as it relates to the position
Ability to understand, communicate, and comprehend information in English
Ability to work professionally with others 100% of the time
Required to pass and maintain all mandatory training
Requires the ability to work collaboratively in a team setting
Requires the ability to treat everyone professionally with courtesy, decency, and respect

Worksite Environmental Conditions

Ability to work alone
Ability to work closely with others
Ability to work long and or irregular hours
Potential exposure to tobacco products
May be exposed to excessive noises
May be subjected to both inside and outside environmental conditions, which include variations in temperature, dampness, humidity, heat, and cold
May be subjected to exposure to fumes, dust, gases, and or chemicals
May be subjected to water and or liquids
Travel by motor vehicle, van, bus, or plane

We are an equal opportunity employer and prohibit unlawful discrimination per federal, state, and local laws. We value diversity and are committed to being an inclusive environment for all candidates and employees representing a variety of backgrounds, perspectives, and skills. All employment is based on qualifications. Qualified individuals must be able to perform all the functions listed in the job description with or without reasonable accommodation as based on ADA requirements.

IT Business Analyst

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