#LI-TW1 #LI-Hybrid
About the Role
We are looking for a dedicated IT Support Technician to join our team on a project basis with no set end date. This role is directly tied to the duration of a specific project, with the possibility of transitioning to future projects based on business needs and individual performance. However, continued employment beyond the current project is not guaranteed.
Essential Functions and Primary Duties
Diagnose and resolve DSL and T1 connectivity issues, as well as troubleshoot routers, computers, printers, phone systems, cabling, TVs, fax, and scanning systems.
Provide advanced technical support and exceptional customer service to CBIZ and Edward Jones field staff, home office employees, and management.
Assist field service technicians with office relocations, system installations, and modifications.
Support field service engineers in new branch office installations.
Deliver training sessions for new hires on IT systems and best practices.
Follow escalation procedures to ensure timely resolution of installations, relocations, and service requests.
Develop and implement high-level technical solutions for mechanical and electrical equipment issues.
Manage multiple technical support tasks efficiently and effectively.
Serve as a liaison between Edward Jones Corporate Headquarters and field service technicians, ensuring smooth communication and issue resolution.
Perform additional duties as assigned to support IT operations.
Minimum Qualifications
Associates degree from an accredited college or technical school
Two to five years of prior job-related experience
Excellent communication, public relations, technical, and troubleshooting skills
Able to use general office equipment
Experience with incident tracking software, and the Microsoft Office Suite