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SUMMARY
Jumpstart your hospitality career with The Penn Stater's Rotational Internship Program-a 15-week immersive, hands-on experience designed to develop future skilled hospitality leaders.
As a Rooms Intern, you will rotate through key areas like Front Desk, Housekeeping, Maintenance, and Guest Services, while gaining exposure to the financial and business side of hotel operations through a dedicated Finance rotation.
Customize your experience based on your interests, explore additional areas like Sales, Conference Services, or Human Resources, and work alongside experienced leaders and mentors.
You will complete a capstone project and present your recommendations to the Executive Team-graduating from the program with the skills, confidence, and real-world experience to launch your hospitality career.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Rotational Learning Experience
- Complete structured rotations across Rooms Division departments (Front Desk, Housekeeping, Guest Services, Laundry, or Maintenance)
- Participate in a Finance Immersion rotation, gaining exposure to:
- Budgeting and forecasting
- Labor and cost management
- Revenue drivers and profitability
- Follow a defined learning plan for each rotation, including objectives, hands-on tasks, and deliverables
- Collaborate with department leaders and mentors to understand daily operations and strategic priorities
Guest Experience & Operations
- Demonstrate a strong commitment to delivering exceptional guest service
- Support daily operations in assigned departments, contributing to team success
- Respond promptly and professionally to guest needs and service opportunities
- Uphold Scholar Hotels' service standards and brand expectations
Professional Development
- Partner with an assigned program mentor throughout the internship
- Receive coaching and feedback from rotation leaders
- Participate in structured check-ins and learning reflections after each rotation
- Build cross-functional knowledge of hotel operations and develop skills that prepare you for future leadership roles in hospitality
Capstone Project
- Complete a cross-functional capstone project focused on improving an aspect of the guest experience, operations, or financial performance
- Present findings and recommendations to the Executive Team at the conclusion of the program
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