Salesforce Business Analyst

Job Title: Salesforce Business Analyst

Location: hybrid – 2 days a week on site near Nashville, TN, or Dallas, TX

Duration: 6-month contract, and then they may ask to convert this person to full-time

Job Description:
What do you get to do in this position?
• Manage the collection and implementation of business process requirements for Salesforce.com.
• Work in a cross-functional environment with various business groups, IT, and end users to identify, document, and communicate business processes.
• Maintain and enhance visual layout, workflow rules, and business logic layer to streamline and enhance business processes and improve user experience.
• Implement and integrate third-party products/applications on the Force.com platform.
• Work with IT and Salesforce.com, and other 3rd party vendors to maintain smooth operation and performance of the platform.
• Coordinate and lead user acceptance tests with the business units and end users against business requirements if required.
• Maintain key system metrics to track trends in usage/adoption and data integrity.
• Train end users to prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages, or address critical questions from the user base involving the CRM if required.
• Perform system administrator functions of the Salesforce.com CRM application. Responsible for maintaining functional areas of contacts/relationships, accounts, opportunities, dashboards, and reports.
• Create and execute queries and reports, maintain user roles, security, and profiles.

This job might be for you if:
• Excellent verbal and written communication skills required
• Excellent interpersonal skills with a demonstrated ability to work in a cross-functional team environment are required
• Strong customer focus, ability to probe customer needs, and translate customer requirements into system specifications required
• 2-5 years of business analyst experience required
• Strong business acumen, superb knowledge of business processes, and CRM best practices required
• 2+ years of strong operational experience with Salesforce.com preferred
• Salesforce.com administrator certification is a strong plus
• Bachelor's degree in business or information systems preferred